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Case Studies

  • Solo Affitti Modernizes Real Estate Portal for Italian Renters with Progress

  • REGION
    Italy

    SECTOR
    Real Estate

    CUSTOMER PROFILE
    The Solo Affitti network encompasses more than 300 franchise real estate agencies in Italy, and is the country’s leading real estate franchise for rentals.

    BUSINESS SITUATION
    The Solo Affitti website was run using legacy technology; content changes were time-consuming, because they had to be implemented by a programmer in HTML code and put online by an external vendor. Additionally, the site’s structure and SEO strategy needed improvement. 

    SOLUTION
    Solo Affitti modernized its web presence with Sitefinity CMS, improving ease of use and navigation. The site is tightly integrated with the company’s CRM, enabling them to monitor online campaign results in real time and update content accordingly, without involving IT.

    BENEFITS
    The new website has provides a cutting-edge portal accessible on any desktop and mobile device. Since launching, bounce rates have dropped from 40 to 28 percent in just 18 months. Additionally, Solo Affitti’s marketers have the processes and tools in place to optimize campaigns.

     

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  • Challenge

    Solo Affitti began in Italy in 1996, when a group of real estate professionals from Cesena recognized an opportunity to capitalize on an obvious gap in the market for home rentals. After a year, the group had grown to be the leading real estate franchise in Italy for rentals. Today, the Solo Affitti network encompasses more than 300 franchise agencies and is an established brand that stands for passion, sharing, innovation and quality of service.

    The Solo Affitti website was run using legacy technology; content changes were time-consuming, because they had to be implemented by a programmer in HTML code and put online by the ERP vendor, who also managed branding. Additionally, the site’s structure and SEO strategy needed improvement.

    “The content on the site was redundant, and the site wasn’t user-friendly,” said Stefania Bartolini, IT Manager at Solo Affitti, who said searching and filling out forms was a tedious process that needed fixing to improve the customer’s experience, as well as relationships with other Solo Affitti franchises.

    The team wanted to create a new website that would serve as a centralized solution for collecting information about subscribing agencies, property owners and prospective tenants. Usability and ease of navigation were essential for meeting the needs of various user groups searching for properties, reading property spec sheets and finding relevant information. The site processes an average of 150,000 sessions per month.

     “Our goal was to provide additional services to prospective tenants while integrating the site with our CRM system, so we could track and manage data about property owners and prospective franchises, while handling other common requests,” said Bartolini. “We also wanted to be able to update property offers in real time.”

    Solution

    Bartolini’s team worked with Progress partner Gruppo Sistema to modernize and develop the new website, and they recommended using Progress® Sitefinity™ Content Management System (CMS).

    “Sitefinity is intuitive and easy to use, and enables our marketing team to update content independent of IT,” said Bartolini.

    The flexibility and native scalability of Sitefinity have enabled the integration of the company’s properties catalogue, which is pulled in real time from the franchise agencies’ management software. Key developments include:

    • A new search function aimed at making navigation more user friendly by pairing table research to map-based research.
    • Enhancing the user experience with e-commerce functionalities such as displaying the property viewed most recently.
    • The ability to see property comparisons and automatic notifications of similar properties to those searched.
    • A suggestion feature that presents properties that might be of interest. Users can also create a “favorites” list with a few clicks.

    Sitefinity connects the website to various other systems, including the company’s CRM, Microsoft Dynamics and the management software used by the franchise agencies. Data such as property images and content is extracted from the property management systems and uploaded to the website in real time. As customer data feeds into the Sitefinity backend, it can be used for sales and marketing enablement.

    “The Sitefinity platform’s tools and services have made data management easier as it flows directly into our CRM system for analysis, segmentation and remarketing in the franchisees’ management systems,” said Francesca Cantoni, Franchising Manager, Solo Affitti.

    Results

    With the new modernized website, Solo Affitti is saving time and making a greater impact with online content and campaigns. The company is able to redirect marketing dollars to more strategic, more valuable tasks. “With the new site built on Sitefinity, we can publish new landing pages and contact forms for different campaigns, and easily manage custom content ourselves. This reduces publishing time dramatically—from days to just minutes—because we don’t have to wait for an external vendor to complete the changes,” Bartolini said.

    Additionally, new features have boosted traffic and reduced bounce rates. “After 18 months, the number of bounces have dropped from 40 to 28 percent,” Bartoloni said. “Also, because users can save their searches and receive notifications of new properties with similar characteristics, we can maintain contact with prospects and bring them back to the portal, increasing the possibility of capturing new business.”

    “Going live with the new and responsive website has given us a cutting-edge portal that can be used on any device, desktop and mobile,” said Cantoni. “The website is much more user-centric, catering to the needs of prospective renters who make up about 90 percent of our traffic.” For example, the new “site’s on-map search” enables users to select a desired area on a map. Users can compare properties based on rental fees, floor space and other characteristics. “Thanks to Sitefinity, the site now provides a simple, effective search experience and results that suit the user’s needs,” she said.

    Cantoni added that the ability to manage content directly helps improve SEO. “In an industry in which search engines ranking and content originality is key to attracting business, being able to update content in real time is essential,” she said. “Not only does Sitefinity help us do this more efficiently, we can monitor results in real time, because the site is tightly integrated with our CRM. Our marketers now have the processes and tools in place to optimize their campaigns and achieve best-possible results.”

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