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Forums / Bugs & Issues / 1603 Error during install

1603 Error during install

3 posts, 0 answered
  1. topry
    topry avatar
    12 posts
    Registered:
    31 Oct 2008
    15 Dec 2010
    Link to this post
    I am attempting to install 4.0.962.
    Windows Server 2003 x32 SP2
    Windows installer version:  Windows ® Installer. V 4.5.6001.22159 

    All prereqs installed without error.
    I've attempted to install twice, both with same error results.

    I would have attached the log file, but only images are apparently supported.

    Extract from end of log file follows:
    MSI (s) (88:8C) [18:28:54:601]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
    MSI (s) (88:8C) [18:28:54:601]: Error in rollback skipped.  Return: 5
    MSI (s) (88:8C) [18:28:54:616]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (s) (88:8C) [18:28:54:616]: Restoring environment variables
    MSI (s) (88:8C) [18:28:54:616]: No System Restore sequence number for this installation.
    MSI (c) (88:8C) [18:28:54:616]: Back from server. Return value: 1603
    MSI (c) (88:8C) [18:28:54:616]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (88:8C) [18:28:54:616]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
    Action ended 18:28:54: ExecuteAction. Return value 3.
    MSI (c) (88:8C) [18:28:54:616]: Doing action: FatalErrorTelerik
    MSI (c) (88:8C) [18:28:54:616]: Note: 1: 2205 2:  3: ActionText
    Action start 18:28:54: FatalErrorTelerik.
    Action ended 18:29:06: FatalErrorTelerik. Return value 2.
    Action ended 18:29:06: INSTALL. Return value 3.
    === Logging stopped: 12/8/2010  18:29:06 ===
    MSI (c) (88:8C) [18:29:06:396]: Note: 1: 1708
    MSI (c) (88:8C) [18:29:06:396]: Note: 1: 2205 2:  3: Error
    MSI (c) (88:8C) [18:29:06:396]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
    MSI (c) (88:8C) [18:29:06:396]: Note: 1: 2205 2:  3: Error
    MSI (c) (88:8C) [18:29:06:396]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
    MSI (c) (88:8C) [18:29:06:396]: Product: Telerik Sitefinity 4.0 RC -- Installation failed.
     
    MSI (c) (88:8C) [18:29:06:396]: Windows Installer installed the product. Product Name: Telerik Sitefinity 4.0 RC. Product Version: 4.0.962.0. Product Language: 1033. Installation success or error status: 1603.
     
    MSI (c) (88:8C) [18:29:06:443]: Grabbed execution mutex.
    MSI (c) (88:8C) [18:29:06:443]: Cleaning up uninstalled install packages, if any exist
    MSI (c) (88:8C) [18:29:06:443]: MainEngineThread is returning 1603
    === Verbose logging stopped: 12/8/2010  18:29:06 ===

  2. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    12 Sep 2017
    16 Dec 2010
    Link to this post
    Hi topry,

    The error you are getting is a common error (1603) and it does not give you some specific information about the actual issue. You could try to restart your machine because it is possible that some files are in use and this is why second and third attempts to install Sitefinity will fail. You can avoid system restarts by using FilesInUse Dialog or MsiRMFilesInUse Dialog(http://msdn.microsoft.com/en-us/library/aa372835%28VS.85%29.aspx)

    If possible could you send the entire log file? You can open a support request or Bug Report. Another option is attaching the log to a live link from where we can download it. Could you tell me whether you have

    1. Running instance of Visual Studio? If so, can you close it and try again.
    2. Can you try to exclude RadControls for AJAX and RadControls for Silverlight from the installation by using Custom installation mode.


    Greetings,
    Ivan Dimitrov
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. topry
    topry avatar
    12 posts
    Registered:
    31 Oct 2008
    17 Dec 2010
    Link to this post
    Custom install w/out RAD or Silverlight controls worked.
    That is sufficient for our eval - thanks.
3 posts, 0 answered