+1-888-365-2779
Try Now
More in this section

Forums / Bugs & Issues / Cannot delete a page

Cannot delete a page

9 posts, 0 answered
  1. Robin
    Robin avatar
    15 posts
    Registered:
    03 Aug 2011
    15 Dec 2011
    Link to this post
    Hi All,

    I have a page in a sitefinity 4.2 website that I cannot delete.  No matter how I try (through the UI) to delete the page, I get "object reference not set to an instance of an object".

    This site is not live - just a proof of concept site, but I'd still like to get to the bottom of how the system got into this state so it can be fixed and/or avoided.

    It is multi language, and I've been able to delete the other language instances of this page, but the last one is throwing this error.

    Any ideas what to try, where to debug?  There's no error produced in the log file.

    Regards,
    Robin
  2. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    25 Nov 2016
    15 Dec 2011
    Link to this post
    Hello Robin,

    Enable service tracer log that should provide more descriptive error and send it to us.

    Regards,
    Ivan Dimitrov
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. Robin
    Robin avatar
    15 posts
    Registered:
    03 Aug 2011
    15 Dec 2011
    Link to this post
    Hi Ivan,

    I've uploaded the trace file in the dropbox on my account.

    Also - it's a template I'm trying to delete, not a page ......

    Regards,
    Robin
  4. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    25 Nov 2016
    16 Dec 2011
    Link to this post
    Hello Robin,

    I am not sure which "dropbox" you are referring to. Can you attach the log here or open a support request with an attachment.

    Greetings,
    Ivan Dimitrov
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  5. Robin
    Robin avatar
    15 posts
    Registered:
    03 Aug 2011
    16 Dec 2011
    Link to this post
    I meant the Telerik dropbox in the partner extranet.

    I'll raise a support ticket rather than post that information on a public forum, though I will update this thread with the outcome in case anyone else has this problem.

    Regards,
    Robin
  6. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    25 Nov 2016
    19 Dec 2011
    Link to this post
    Hello Robin,

    Ok, thanks for the update.

    Regards,
    Ivan Dimitrov
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  7. Ed
    Ed avatar
    2 posts
    Registered:
    08 Apr 2009
    25 Aug 2014
    Link to this post

    Did this get resolved? I am using SF7 and I have the same case where I cannot delete a page template and get the error "Object reference not set to an instance of an object."  No page is currently using this template.

  8. Robin
    Robin avatar
    15 posts
    Registered:
    03 Aug 2011
    26 Aug 2014 in reply to Ed
    Link to this post

    Hi Ed,

    I've looked back, and I didn't end up creating a support ticket for this so can only assume the problem fixed itself or we found a workaround.

    We did have a lot of problems with multilingual pages back on the 4.x releases, but Sitefinity has moved on a lot since then and I see you mentioned you're on v7.

    In the past when we've had odd issues like this, an iisreset has fixed things.  Other than that, have a look in the log files in App_Data\Sitefinity\Logs and see what errors you have in there.

    Hope that helps

    Robin

  9. Nikola Zagorchev
    Nikola Zagorchev avatar
    424 posts
    Registered:
    24 Nov 2016
    28 Aug 2014
    Link to this post
    Hi,

    Could you please provide us more information how and when the exception started? If you can recall any actions prior to getting the error, this will be helpful, as well. Error logs information will be useful a lot, as suggested by Robin. However, I would recommend you open a support ticket with the additional information and logs, so we can proceed faster with the issue.

    Regards,
    Nikola Zagorchev
    Telerik
     
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Sitefinity CMS Ideas&Feedback Portal and vote to affect the priority of the items
     
9 posts, 0 answered