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Email Template Bug

2 posts, 0 answered
  1. Shawn Davis
    Shawn Davis avatar
    81 posts
    Registered:
    13 Oct 2012
    20 May 2013
    Link to this post
    I suppose that someone could suggest that this is a feature, but this behavior doesn't seem logical to me.

    If I create a campaign based upon a web template and send - and then subsequently change the template and send a new issue for that campaign the issue will use the original template not the updated one.

    I have to create a whole new campaign in order to take advantage of the new template.  Thoughts?

  2. Jen Peleva
    Jen Peleva avatar
    568 posts
    Registered:
    10 Nov 2016
    23 May 2013
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    Hi Shawn,

     Thank you for using our services and bringing this up to our attention. Actually, here's how templates and issues work. If at the beginning when you created a campaign it was based on a template, the first issue will use this template. However, the second issue will be based on the last issue that was sent, and this is done on purpose, because when you use a template, you can modify it to a state, where it doesn't look like the template anymore. However, you will still want to have the same or similar appearance for the issue that will come after this issue. This is why each issue is based on the last issue, that was sent, not the template itself and changing the template will not affect it.

    Hope you find this information useful. We'll make sure to make this more visible in the documentation.

    Regards,
    Jen Peleva
    Telerik
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2 posts, 0 answered