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Forgot Password link not working

8 posts, 0 answered
  1. Surya CD
    Surya CD avatar
    57 posts
    Registered:
    06 Apr 2010
    14 Jul 2012
    Link to this post
    Hi,
    I am doing a site in Sitefinity5.  The issue is 'Forgot Your Password?' link is not working. Nothinghappens on clicking the link. 
    What is causing the error? 

    Thanks.
  2. Markus
    Markus avatar
    2763 posts
    Registered:
    25 Nov 2005
    17 Jul 2012
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    Dear Surya

    Can you use Fiddler to see if anything is happening in the back?
    Did you set all the needed settings in Administration?

    This might be of help: 
    http://www.sitefinity.com/devnet/kb/sitefinity-5-x/configuring-password-recovery-in-sitefinity.aspx

    Kind Regards 
    Markus
  3. Randy Hodge
    Randy Hodge avatar
    96 posts
    Registered:
    03 Nov 2014
    18 Jul 2012
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    Hi, Surya.

    Yes. Make sure you have followed the steps outlined in the KB article referenced by Markus.
    Let us know if the the problem persists.

    All the best,
    Randy Hodge
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  4. Markus
    Markus avatar
    2763 posts
    Registered:
    25 Nov 2005
    16 Sep 2013 in reply to Randy Hodge
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    I am once again going crazzy over this

    - Administration - Basic - User Authentication -> Forms
    - Administration - Advanced - Notifications - Profiles - Default  -> set up
    - Administration - Advanced - System - SMTP -> set up
    - Administration - Advanced - Membership Provider - Default - Parameters -> set up

    >> enable Password retrieval -> False
    >> enalbe Password reste -> true
    >> recovery MailAddress -> set

    >> Recycled AppPool


    >>> Admin - Basic - Newsletter Testmail arrives
    >>> Reseting password in the backend works and displays correct yellow backcolor new password


    However

    The link on the login page to "forgot password" does nothing (no fiddler activity)

    Updated version 6.0.4210

    -------------
    Every single time I set this up I run into troubles. 

    What am I missing again ?

    Markus

    PS: If I only new which settings are used where :-)
  5. Patrick Dunn
    Patrick Dunn avatar
    237 posts
    Registered:
    03 Nov 2014
    19 Sep 2013
    Link to this post
    Hello Markus,

     Are you having issues with the backend login or the frontend login widget? Do you see any console errors when trying to click that link?

    Regards,
    Patrick Dunn
    Telerik
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  6. Markus
    Markus avatar
    2763 posts
    Registered:
    25 Nov 2005
    23 Sep 2013 in reply to Patrick Dunn
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    Dear Patrick

    Backend I will open a ticket

    Markus

  7. Markus
    Markus avatar
    2763 posts
    Registered:
    25 Nov 2005
    03 Oct 2013 in reply to Markus
    Link to this post
    @Telerik

    Old thread: http://www.sitefinity.com/developer-network/forums/bugs-issues-/forgot-your-password-is-not-working-anymore

    Fixed by deleting autogenerated file LoginConfig.config in folder App_data/Sitefinity

    --------
    Unforutnately my site has no such filte to be deleted. Any idea?

    Markus
  8. Kaloyan
    Kaloyan avatar
    272 posts
    Registered:
    08 Dec 2016
    08 Oct 2013
    Link to this post
    Hello Markus,

    LoginConfig.config file will be generated if you navigate to Administration -> Settings -> Advanced -> Login and  enable one of the setting from the attached file. This file will be located in ~\App_Data\Sitefinity\Configuration folder of your project

    Regards,
    Kaloyan
    Telerik
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
8 posts, 0 answered