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Newsletter subscribe unsubscribe subscribe name change

7 posts, 0 answered
  1. Markus
    Markus avatar
    2763 posts
    Registered:
    25 Nov 2005
    06 Aug 2013
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    I created a newsletter and a mailing list and added a user with first and last name to it.

    info@telerik.com first last

    I unsubscribed with an campain link.

    this resulted in the user no longer beeing linked to the mailing list but remaining in the subscriber list.

    When I resubscribe with different first and last name it seems the names are not changes

    a) by purpose that the subsriber remains or should it be removed if he has no longer any subcriptions to a mailing list
    b) if it should not be removed shouldn't the name change be reflected. Getting Married. Spelling mistake.
    c) is there any other way out of the box to unsubscribe other then a link in the newsletter 

    Markus
  2. Ivan D. Dimitrov
    Ivan D. Dimitrov avatar
    310 posts
    Registered:
    26 Mar 2015
    09 Aug 2013
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    Hello Marcus,

     By default subcribers are linked to mailing lists not campaigns. Therefore it is natural for them to be excluded from the mailing list when they unsubscribe and still be kept in the subscriber one. So far there is no other out of the box way to unsubscrybe. And since your first and last name are not required for a successfull campaign (the fields are optional), the name change is not reflected.


    Regards,
    Ivan D. Dimitrov
    Telerik
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. Markus
    Markus avatar
    2763 posts
    Registered:
    25 Nov 2005
    13 Aug 2013 in reply to Ivan D. Dimitrov
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    Dear Ivan

    Very disapointed about the name change answer. Just because something is optional does not mean it has to be correct.

    Lets say someone missspelld his last name. And hates getting the nice newsletter with his name spelled wrong. Well he thinks just undsubscribe and subscribe will to the trick. 

    Wrong he will keep getting the newsletter with the wrong name

    You know dectriptions of pages are optional but guess what when I change them on the page the get saved ;-)

    Also I still think it would be nice if out of the box you could choose to make the names mandatory, but then you would loose your point of argument that optionl thing dont need to be updated.

    Sorry Ivan - not what I expected.

    Markus
  4. Jochem Bökkers
    Jochem Bökkers avatar
    787 posts
    Registered:
    13 Aug 2007
    14 Aug 2013 in reply to Markus
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    @Ivan,

    So if I was a marketeer, wanting to follow up with a customer on a mailing, I had to check everyone from the subscriber list (the ones that received it) to the mailinglist (still allowed to follow up on) and then check each individual names on the profile to make sure I don't go for the classic introduction blunder?

    Wouldn't it also be useful that the mailinglist pulls in (or has an update button) to fetch profile data (first-/ lastname) ? Especially in a B2B environment where a subscriber may be an employee no longer tied to that email address it would avoid marketing blunders...
  5. Markus
    Markus avatar
    2763 posts
    Registered:
    25 Nov 2005
    16 Aug 2013 in reply to Jochem Bökkers
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    Dear Ivan

    Another thing that will invalid your argument about the names beeing optional.

    When you import supscribers and choose to overwrite existing email subscribers the names get changed as well.

    Still hoping for 6.2 to have an easy way to make name first name mandatoriy and that changes will be reflected.

    Markus
  6. Ivan D. Dimitrov
    Ivan D. Dimitrov avatar
    310 posts
    Registered:
    26 Mar 2015
    16 Aug 2013
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    Hello again,

    You have made a good point. I have registered this issue as a bug. You may vote for it here.

    Thank you for your vigilance.

    Regards,
    Ivan Dimitrov
    Telerik
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  7. Markus
    Markus avatar
    2763 posts
    Registered:
    25 Nov 2005
    16 Aug 2013 in reply to Ivan D. Dimitrov
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    Dear Ivan

    And this will be the end of it :-(

    Voted anyhow.

    Markus
7 posts, 0 answered