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Forums / Bugs & Issues / Non-administrator backend users cannot access the backend after upgrade to Sitefinity 8

Non-administrator backend users cannot access the backend after upgrade to Sitefinity 8

2 posts, 0 answered
  1. Scott Farmer
    Scott Farmer avatar
    9 posts
    Registered:
    23 Mar 2010
    05 May 2015
    Link to this post

    Hi guys,

     Since we updated to Sitefinity V8, it appears that our non-admin backend users can't login to the backend.

     Can anyone provide any clarity on this kb article? There's really no instruction. Any help would be greatly appreciated.

     http://www.sitefinity.com/developer-network/knowledge-base/non-administrator-backend-users-cannot-access-the-backend-after-upgrade-to-sitefinity-8

  2. Stefani Tacheva
    Stefani Tacheva avatar
    718 posts
    Registered:
    09 Sep 2016
    08 May 2015
    Link to this post
    Hi,

    We provided response in the support ticket you have opened. I am pasting it below so it cam be useful for our community:

    The error is being caused by one of the scripts that get executed during the upgrade to Sitefinity 8, in which the scripts fail to be executed properly. In order to fix this problem you will need to view the WebForm that is attached to the article in your Sitefinity project after being logged in as an administrator.

    The web form can be placed anywhere inside the project folder (root, another folder, etc.), the important part is to navigate to the page once logged in. For example, if the form was placed on the root, you would navigate to http://mysite.com/FixUpgrade.aspx in order to execute the fix.

    Regards,
    Stefani Tacheva
    Telerik
     
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2 posts, 0 answered