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Forums / Bugs & Issues / Password reset not displaying new password

Password reset not displaying new password

9 posts, 0 answered
  1. NimitV
    NimitV avatar
    68 posts
    Registered:
    06 Apr 2010
    31 Aug 2012
    Link to this post
    Hello, got a 4.4.2117 site, and it seems the 'reset password' feature is not working. Going to admin->users->edit user->reset password. Prompt is displayed asking 'Are you sure' but when hitting 'ok' nothing happens. Typically I'd see a yellow box with random chars?
  2. WebGuy
    WebGuy avatar
    16 posts
    Registered:
    24 Jun 2011
    12 Sep 2012
    Link to this post
    Did you ever find an answer to this?  I've getting the same thing in Sitefinity 5.1.3210.0 and have tried IE9 and Chrome21 but never get the popup box to type in a new password.
  3. NimitV
    NimitV avatar
    68 posts
    Registered:
    06 Apr 2010
    12 Sep 2012
    Link to this post
    Hi there,
    Please perform following steps:
    1. Browse to Administration > Settings > Advanced.
    2. Expand Security > Membership Providers > Default > Parameters
    3. Select enablePasswordReset and make sure under Value it is set to true.
    4. Save changes and reset the app_pool
    If you want the reset password to send and email with password as well then:
    5. Select recoveryMailAddress under parameter and make sure Value field has an email address.
    6. Save changes and reset the app_pool again.

    Please try the above steps and hope it helps you,

    Regards,
    Nimit
  4. Amy
    Amy avatar
    8 posts
    Registered:
    12 Oct 2011
    26 Jul 2013
    Link to this post
    Hello,
    I am also experiencing this issue on our Sitefinity 4.4 site (IE9). Our settings are correct as far as I can tell (enablePasswordReset = true), but we do not want email to be sent on password reset, so the mail settings are unset. On the User details page, the prompt to confirm password change works, but then the password itself is not displayed as expected. Screencast showing settings and behavior here:   http://screencast.com/t/Km9M0l8o8
    (After changing these settings from the default "false" to "true," our server appPool was reset and the site was restarted.)
    Am I missing another setting somewhere? Is there a way to repair this issue?

    Thanks!
    Amy
  5. Atanas Valchev
    Atanas Valchev avatar
    414 posts
    Registered:
    04 Jan 2016
    31 Jul 2013
    Link to this post
    Hello,

    Would it be possible to do the following: Go to App_Data/Sitefinity/Logs, delete the files, reproduce the error and attach the generate file. If there is some underlying problem, it will be noted there.

    Thank you in advance. 

    Regards,
    Atanas Valchev
    Telerik
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  6. David
    David avatar
    1 posts
    Registered:
    30 May 2012
    20 Sep 2013
    Link to this post
    Di you find a resolution to this problem?  I am having the same issue as the screen cast in this thread.  When I reset a user's password from the Administration / Users module, the new password is not visible on the screen.
  7. Atanas Valchev
    Atanas Valchev avatar
    414 posts
    Registered:
    04 Jan 2016
    25 Sep 2013
    Link to this post
    Hi,

    The recoveryMailAddress should be configured, even if you do not send an email:http://screencast.com/t/FdTfcRN0OMd. If it is left empty, the password reset will fail. After you  enter an email and restart, the new password will be generated and shown.

    Regards,
    Atanas Valchev
    Telerik
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  8. Richard
    Richard avatar
    103 posts
    Registered:
    04 Apr 2013
    17 Sep 2014 in reply to Atanas Valchev
    Link to this post
    Just leaving a closing note for myself. I found that my reset password didn't work because I had users under the 3.7 migration provider. So I found a script that moves the user over to the default provider and the reset functionality works. Just a tip. 
  9. Atanas Valchev
    Atanas Valchev avatar
    414 posts
    Registered:
    04 Jan 2016
    22 Sep 2014
    Link to this post
    Hi,

    Thank you for sharing your fix with the community, it will definitely be helpful to someone in the same situation.

    Regards,
    Atanas Valchev
    Telerik
     
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Sitefinity CMS Ideas&Feedback Portal and vote to affect the priority of the items
     
9 posts, 0 answered