+1-888-365-2779
Try Now
More in this section

Forums / Bugs & Issues / PDF file not opening on mobile

PDF file not opening on mobile

5 posts, 0 answered
  1. Jeremy
    Jeremy avatar
    12 posts
    Registered:
    28 Feb 2007
    13 Mar 2012
    Link to this post
    When accessing our site using Android devices (not sure about iPhone) trying to open any PDF file stored in Sitefinity does not work (does not open or download). They work fine on desktop browsers. Accessing a physical file PDF on the file system works fine on mobile device. Please advise. Thanks!
  2. Jen Peleva
    Jen Peleva avatar
    568 posts
    Registered:
    10 Nov 2016
    16 Mar 2012
    Link to this post
    Hello Jeremy,

    Thank you for using our services.

    We just tested the pdf download on a Windows Mobile phone and the pdf files would download successfully. Is it possible that the problem is caused by some missing configurations in your phone?

    All the best,
    Jen Peleva
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. Dan Sorensen
    Dan Sorensen avatar
    256 posts
    Registered:
    13 Aug 2010
    25 Apr 2012
    Link to this post
    Jeremy: Do you think your issue is related to mine? We are not testing Android, but were having trouble downloading PDFs via Google Chrome desktop browser.
  4. Tyler
    Tyler avatar
    9 posts
    Registered:
    10 Jul 2012
    10 Aug 2012
    Link to this post
    I am having the same issue with the Samsung Mesmerize not wanting to download PDFs from a Sitefinity site. I tested it on more than one of these phones and still no luck. Any suggestions? Other phones seem to be okay that I've tested..

    This is what we came up with:

    What we have high lighted in yellow is what the difference is between the 2. Is there any way we can make the files save in the format like the top link?

    This one is an physical file on the server.  This loads just fine on the mobile phone. 

    http://www.wapsievalleyschools.com/1st-grade-literacy-standards-and-benchmarks.pdf

    HTTP/1.1 200 OK

    Cache-Control: max-age=2678400

    Content-Type: application/pdf

    Last-Modified: Fri, 10 Aug 2012 19:59:18 GMT

    Accept-Ranges: bytes

    ETag: "72a47ca03277cd1:0"

    Server: Microsoft-IIS/7.5

    X-Powered-By: ASP.NET

    Date: Fri, 10 Aug 2012 20:04:24 GMT

    Content-Length: 16101

     

    This one does not. 

    http://www.wapsievalleyschools.com/docs/elementary-schools-parents/1st-grade-literacy-standards-and-benchmarks.pdf?sfvrsn=0

    HTTP/1.1 200 OK

    Cache-Control: public, max-age=7776000

    Content-Length: 16101

    Content-Type: application/pdf

    Expires: Thu, 08 Nov 2012 21:04:34 GMT

    Last-Modified: Mon, 30 Jul 2012 13:57:11 GMT

    Server: Microsoft-IIS/7.5

    content-disposition: inline; filename=1st-grade-literacy-standards-and-benchmarks.pdf

    X-AspNet-Version: 4.0.30319

    X-Powered-By: ASP.NET

    Date: Fri, 10 Aug 2012 20:04:34 GMT

  5. Dan Sorensen
    Dan Sorensen avatar
    256 posts
    Registered:
    13 Aug 2010
    08 Nov 2012
    Link to this post
    I am still seeing this issue occur with the Chrome browser (they are currently at Version 23.x) using the built in PDF viewer.

    Same link works fine using Acrobat reader, Firefox or IE (none of which use Chrome's built in PDF viewer)

    And also like you, if I removed the URL parameter, it worked fine with Chrome's internal PDF viewer.
    /docs/safety-panel-access.pdf?sfvrsn=0    (This does not work)
    /docs/safety-panel-access.pdf     (This works)

    I suspect the issue still involves my findings in the related post that I linked to above.
5 posts, 0 answered