If the site was working fine on one environment, but not on another, the issue most likely is somewhere in the environment setting.
The first thing I could suggest is to double check your environment configurations as described in our online documentation:
Please, check the permissions set to your App_Data folder (your app pool identity needs to have read/write permissions).
I could also advise you to check if you have some redirects, rewrite rules or any other customization in your web.config file which could potentially cause this behavior . In order to put this suspicion out of the equation, best is to backup your current web.config and replace it with a default one from an empty project, matching the version you are using.
Another approach is to reset a user`s password as you could modify it in your database directly, but before doing this ensure you have a database backup.
Under table sf_users
you can see all registered users. Here in my screenshot
I have modified the user "admin
" and set the new password to "password
". Note that I have also deleted the "salt
" column and set also the "password_format
" to 0.
Last option that comes to my mind is that the user could be locked after several failed password attempts. You could try log with a different user to verify this is not the case.
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