Upgrade to 5.39 to 7.1 stalled out with Admin section.

Posted by Community Admin on 04-Aug-2018 22:09

Upgrade to 5.39 to 7.1 stalled out with Admin section.

Sitefinity - Bugs & Issues

All Replies

Posted by Community Admin on 06-Aug-2014 00:00

Our upgrade to 7.1 from 5.3900 was going OK until trying to log in to the admin section after the upgrade.

Upon logging in I get an error involving null references, there is one on the dashboard and when I try to look at the Analytics page. Both are similar and seem to point mainly at the Analytics module.

Example 1:

Message: HandlingInstanceID: 891a1894-d8de-461c-be6e-00e26da7ef96
An exception of type 'System.NullReferenceException' occurred and was caught.
-----------------------------------------------------------------------------
08/06/2014 15:38:46
Type : System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=
Message : Object reference not set to an instance of an object.
Source : Telerik.Sitefinity.Analytics.Server.Infrastructure
Help link :
Data : System.Collections.ListDictionaryInternal
TargetSite : Void .ctor()
HResult : -2147467261
Stack Trace :    at Telerik.Sitefinity.Analytics.Infrastructure.Services.AnalyticsPermissionsService..ctor()
   at Telerik.Sitefinity.Analytics.Server.Infrastructure.Resources.Backend.AnalyticsView.ReRouteUser()
   at Telerik.Sitefinity.Analytics.Server.Infrastructure.Resources.Backend.AnalyticsView.Page_Load(Object sender, EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.AddedControl(Control control, Int32 index)
   at System.Web.UI.Control.EnsureChildControls()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 
Additional Info:


MachineName : 
TimeStamp : 8/6/2014 9:38:46 PM
FullName : Telerik.Sitefinity.Utilities, Version=7.1.5200.0, Culture=neutral, PublicKeyToken=
AppDomainName : 
ThreadIdentity : 
WindowsIdentity : IIS APPPOOL\??? (Sitefinity)
Requested URL : http://???/marketing/Analytics

 

Example 2:

Message: HandlingInstanceID: bfd75ab4-d358-4657-a2a7-328d20080b51
An exception of type 'System.NullReferenceException' occurred and was caught.
-----------------------------------------------------------------------------
08/06/2014 15:27:53
Type : System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=
Message : Object reference not set to an instance of an object.
Source : Telerik.Sitefinity.Analytics.Server.Infrastructure
Help link :
Data : System.Collections.ListDictionaryInternal
TargetSite : T Resolve[T]()
HResult : -2147467261
Stack Trace :    at Telerik.Sitefinity.Analytics.Server.Core.DependencyResolution.IoC.Resolve[T]()
   at Telerik.Sitefinity.Analytics.Server.Infrastructure.Web.UI.AnalyticsTimeline.AnalyticsTimelineDashboard.InitializeControls(GenericContainer container)
   at Telerik.Sitefinity.Web.UI.SimpleView.CreateChildControls()
   at System.Web.UI.Control.EnsureChildControls()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 
Additional Info:
 
MachineName :
TimeStamp : 8/6/2014 9:27:53 PM
FullName : Telerik.Sitefinity.Utilities, Version=7.1.5200.0, Culture=neutral, PublicKeyToken=
AppDomainName :
ThreadIdentity :
WindowsIdentity : IIS APPPOOL\??? (Sitefinity)

The offenders seem to the Analytics and Dashboard modules. I can manually skip the dashboard screen by entering an alternate admin URL (eg. [site]/sitefinity/pages) and can even disable the modules from the UI and can then log in to the Dashboard screen.

I have tried re-initializing the dashboard and analytics modules by removing the version number from each and then re-starting the app (usual fix) but am still getting them.

What is the next step I should take to try and resolve this?

Posted by Community Admin on 11-Aug-2014 00:00

Hello Darcy,

From the information provided, it looks like the Analytics widget on your dashboard is causing this behavior, so I can advise you to reset your Analytics module by browsing  ~/App_Data/Sitefinity/Configuration folder and delete both DashboardPermissions.config and AnalyticsConfiguration.config.

Resetting the Analytics application means that you will need to re-enter the credentials for your Google Analytics account.

Please do not forget to verify in ~/App_Data/Sitefinity/Logs/UpgradeTrace.log that there are no errors and all modules have been upgraded successfully.

Hope this helps.

Regards,
Vassil Vassilev
Telerik

 
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Posted by Community Admin on 04-Sep-2014 00:00

Yes it was a combo of the two. After disabling them I was able to figure out the rest. I also had to remove some left behind old DLLs related to the analytics module. 

 After getting the rest up and running I was able to reinstall the new dashboard and analytics modules.

This thread is closed