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Forums / Bugs & Issues / Content editing, modal dialog not showing in Firefox

Content editing, modal dialog not showing in Firefox

3 posts, 0 answered
  1. William Chang
    William Chang avatar
    12 posts
    Registered:
    05 Apr 2010
    22 Dec 2010
    Link to this post
    In the admin user interfaces (backend), there are some popup modal dialogs not showing anything but the frame in Firefox and Chrome. However, the popup modal dialogs are working in IE7 (Internet Explorer 7).

    For example in the "Pages" section, after following to "Edit this page" and then clicking on the "Edit" on any controls. The popup modal dialog shows the frame but the inner area is blank (white).

    Another example where it is isolated from developer's customization like the controls is the "Generic Content" module. When I edit a content item, using the rich text editor form field and clicking the "Insert a link" button from the toolbar. The popup modal dialog shows the frame but the inner area is blank (white).

    I don't think we did any deep customization with the admin UI. We created some custom controls that can be edited in the "Pages" section. Thus, we are not sure why it is happening in Firefox and Chrome? Please help us?

    Thank you.
  2. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    09 Dec 2016
    24 Dec 2010
    Link to this post
    Hi William ,

    There must be some changes you have made. Can you replicate the issue on our demo website? You can also observe the http request and http response to see if something at your end blocks any resource or get/post request.

    Regards,
    Ivan Dimitrov
    the Telerik team
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  3. William Chang
    William Chang avatar
    12 posts
    Registered:
    05 Apr 2010
    03 Jan 2011
    Link to this post
    I used HttpFox extension for Mozilla Firefox to observe the HTTP request and response. The culprit was the Custom HTTP header, "X-Frame-Options", from the IIS website properties.

    Thank you for your help,
    William Chang
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3 posts, 0 answered