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Forums / Bugs & Issues / Newsletter Module - Problem on new server

Newsletter Module - Problem on new server

2 posts, 0 answered
  1. Rebecca
    Rebecca avatar
    3 posts
    Registered:
    10 Sep 2008
    18 Feb 2010
    Link to this post
    Was wondering if anyone has ever encountered these issues before?

    On the newsletter module we are unable to send email.  The SMTP settings are correct but the VerifySMTPSettings method is failing with the error "An existing connection was forcibly closed by the remote host".

    Also, the website is unable to regenerate the assembly located at Sitefinity/ServiceAssemblies when I delete it and restart the site.  It generates the same error as trying to send a newsletter does.

    Heres the Error Information from when I try to call VerifySMTPSettings in my own page, the error

    ------ start -----
    2/18/2010 4:47:34 PM [UNKNOWN]
    ************************************************************************************
    ID: 99e61573-3c4a-4a99-9743-ead572a92cbd; Code: 3005; Occurrence: 2; Sequence: 45
    ------------------------------------------------------------------------------------

    Application information:
        Machine name: BLUETG
        OS Version: Microsoft Windows NT 5.2.3790 Service Pack 2
        Product Version: 3.2.1616.2
        Application Path: D:\Inetpub\wwwroot\iaacu.org\
        Debug: False

    Process information:
        Process ID: 3064
        Process Name: w3wp

    Request information:
        Request URL: /_test.aspx
        Rewrite URL: http://www.iaacu.org/_test.aspx
        Url Referrer:     Is Authenticated: True
        Authentication Type: Forms
        User: admin
        User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.17) Gecko/2009122116 Firefox/3.0.17 (.NET CLR 3.5.30729)
        User Address: 75.145.182.73

    Variables:
        RadControlRandomNumber: 0
        AspSessionIDManagerInitializeRequestCalled: True

    - L0 -------------------------------------------------------------------------------

    Exception Type: System.Net.WebException

    Message: The underlying connection was closed: An unexpected error occurred on a receive.

    Source: Telerik.DynamicWebServices

    Stack Trace:
       at Telerik.WebServices.DynamicProxy.WebServiceDynamicProxy.InvokeWebMethodCall(Boolean async)
       at Telerik.WebServices.DynamicProxy.WebServiceDynamicProxy.InvokeWebMethodCall()
       at Telerik.Notifications.Services.MailingServiceProxy.VerifySMTPSettings(Boolean useSsL)
       at Default2.Page_Load(Object sender, EventArgs e)
       at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
       at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
       at System.Web.UI.Control.OnLoad(EventArgs e)
       at System.Web.UI.Control.LoadRecursive()
       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    ------------------------------------------------------------------------------------
    - L1 -------------------------------------------------------------------------------

    Exception Type: System.IO.IOException

    Message: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.

    Source: System

    Stack Trace:
       at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
       at System.Net.PooledStream.Read(Byte[] buffer, Int32 offset, Int32 size)
       at System.Net.Connection.SyncRead(HttpWebRequest request, Boolean userRetrievedStream, Boolean probeRead)
    ------------------------------------------------------------------------------------
    - L2 -------------------------------------------------------------------------------

    Exception Type: System.Net.Sockets.SocketException

    Message: An existing connection was forcibly closed by the remote host

    Source: System

    Stack Trace:
       at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)
       at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
    ------------------------------------------------------------------------------------

    ----  END ----

    We are running v 3.2

    Any ideas or directions to point me? 


    Thanks!
  2. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    25 Nov 2016
    19 Feb 2010
    Link to this post
    Hi Rebecca,

    Check whether you use some internal routing or ports that do not match the default one. Make sure that you are using the correct hosts and there are not any calls blocked by your firewall. When the Newsletters module is initializing, it's sending an anonymous web request to the mailing web service and it seems that this could not happen at your end.

    Best wishes,
    Ivan Dimitrov
    the Telerik team

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2 posts, 0 answered