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Sitefinity/Admin/CmsAdmin/Services.aspx

12 posts, 0 answered
  1. Joel Kinzel
    Joel Kinzel avatar
    35 posts
    Registered:
    16 Jul 2009
    30 Nov 2010
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    http://myproject/Sitefinity/Admin/CmsAdmin/Services.aspx

    I've been having trouble with this page. I deleted an existing search index and attempted to create a new one but whenever I do so, I get a redirect page that was set up. If I do the steps mentioned in this post:

    http://www.sitefinity.com/devnet/forums/sitefinity-3-x/bugs-issues/administration-section-index-error.aspx

    I am able to access Services.aspx again, but upon creating a new search index, it becomes inaccessible.

    The odd part is that I have copied the data and files into a test environment (both running IIS and Oracle) and the test environment works perfectly (I even deleted using steps mentioned in the link above just to get production and test to the same state). I have checked file permissions and even diff'd the entire directory using WinMerge and it appears that everything is the same (according to WinMerge).

    Is there somewhere else I may be able to find information as to what might be happening? Or has this issue been addressed elsewhere perhaps (I did a search thus I go the link above)?

    Thanks in advance.

    Joel
  2. Radoslav Georgiev
    Radoslav Georgiev avatar
    3370 posts
    Registered:
    01 Feb 2016
    30 Nov 2010
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    Hi Joel Kinzel,

    Can you please see if there are any relevant error messages recorded in the ~/App_Data/sitefinity.log error log file?

    Regards,
    Radoslav Georgiev
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. Joel Kinzel
    Joel Kinzel avatar
    35 posts
    Registered:
    16 Jul 2009
    30 Nov 2010
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    Radoslav -

    I forgot to mention I did check the log file (sitefinity.log) and the last entry was from two weeks ago and is unrelated to this (this only started recently).

    Joel
  4. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
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    25 Nov 2016
    30 Nov 2010
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    Hi Joel Kinzel,

    "I get a redirect page that was set up."  - is the custom errors page or? Can you turn off the custom error and see what message you will get?

    Greetings,
    Ivan Dimitrov
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  5. Joel Kinzel
    Joel Kinzel avatar
    35 posts
    Registered:
    16 Jul 2009
    01 Dec 2010
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    Ivan,

    When I set "Custom Errors" to "Off" inside the web.config it doesn't seem to change the fact that I am getting this page. I get this page in a number of instances (including when a summary for an image and document within the image and documents module is too long). 

    I'm not sure where this is being configured. I looked through the back end and did not see anything. Is there somewhere else within SF that I can look for this? (sorry this is my first project with SF and I was handed it from someone else). 

    But perhaps there is an easier solution to this. Does the integrated search option index documents in the Documents and Images module (if it only does the summary of the document this would be okay as well)? If not, then I will most likely look into a Google Custom search solution as this is something that is needed for the site. 

    Additional info:

    It seems like a possible time-out issue? When I went to edit a page I clicked on "Publish" it seemed to be taking a while to save the page, and then I got this "redirect" page. The odd thing is though, that it does save the changes to the page....

  6. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
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    25 Nov 2016
    01 Dec 2010
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    Hello Joel ,

    Can you attach a screenshot or give us a link to a short video that represents the problem, because it is not clear what is happening exactly at your end.

    You can implement custom search provider for Images and Documents by following these posts



    Kind regards,
    Ivan Dimitrov
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  7. Joel Kinzel
    Joel Kinzel avatar
    35 posts
    Registered:
    16 Jul 2009
    01 Dec 2010
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    Ivan,

    I have created a screen capture and posted it to YouTube ( http://www.youtube.com/watch?v=T_BxJGg9ipo ). If you switch to 1080p it becomes easier to see what I am doing (sorry about that YouTube decided to really screw with the video's ratio). 

    Anyways, you can see that when I delete a page I get this "redirect' page and then also when I attempt to access the "Administration" area (which of course loads services.aspx). The odd thing is that if I delete the search index by removing the data from the appropriate tables, and then remove the files it creates on the server, I can get into the "Administration" area. It is only when I attempt to create a new site index that it begins this behavior. 

    I have also just learned that the SF user did not have CREATE TABLE on the schema (Oracle). Could this cause this sort of behavior? 

    Joel

  8. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
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    01 Dec 2010
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    Hello Joel,

    Do you have any url rewriting, custom http modules or something else that might alter the request? Have you made any changes like disabling the view state, IIS compression etc?

    Best wishes,
    Ivan Dimitrov
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  9. Joel Kinzel
    Joel Kinzel avatar
    35 posts
    Registered:
    16 Jul 2009
    01 Dec 2010
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    Ivan,

    To my knowledge the only custom things added were some social networking controls. Compression is off and view state was not disabled. 

    The only URL rewriting is the default items in the web.config. Nothing should be altering the requests to my knowledge. 

    I used Firebug to view the request/response from clicking on the administration area. The request goes through but the response comes back as a 302 Found, but the location is incorrect (it returns the redirect page, instead of services.aspx). Under response here is what the message

    "Failed to load source for: http://cfs.wisc.edu/Sitefinity/Admin/CmsAdmin/Services.aspx"

    Don't know if that gets us any closer to an answer at all....

    Also, I really feel like this has something to do with the failed Search index creation I mentioned. As the ONLY time this seems to happen (at least the administration area part) is when I go to create a new search index for the site. In fact, this seems to be the case as I can get to http://cfs.wisc.edu/Sitefinity/Admin/CmsAdmin/Services.aspx?service=RSS+Feeds and create a new feed without issues. 

    Joel

  10. Joel Kinzel
    Joel Kinzel avatar
    35 posts
    Registered:
    16 Jul 2009
    01 Dec 2010
    Link to this post

    Sorry to bombard this thread but a little more information about what occurs when attempting to create a search index. 

    The values are created in the database, but the corresponding files are never created on the server. I double checked permissions and both the App_Data and Search folder have 777 in both environments so the application should have no trouble creating the folders and associated files (at least from the permission point of view). 

    The only option is to delete the data from the SF_SEARCH_CLIENTSETTINGS, SF_SEARCH_INDEXINGCLIENT, and SF_SEARCH_INDEXINGSERVICE tables in the database. Doing so will allow me to access the services.aspx page, but upon creating a new index the same problem exists. 

    I have also been getting the following pop-up randomly: 

    "Stack Trace: /r/nError: The server method 'GetContentItems' failed./r/nStatus Code: 0/r/nException Type: /r/nTimed Out: false"

    Not sure if it is related or not. 

    Joel

  11. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
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    07 Dec 2010
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    Hello Joel,

    1. The search issues - I cannot replicate this issue locally and it is hard for me to tell you what the actual problem could be.

    2. The second error could be thrown if you have clicked too fast between some nodes and the web service response has not been received. Other options

    • Url Rewriting
    • Web service is blocked by a firewall or some other software
    • You have changed the web service - passing not valid values as parameters in the view you have clicked
    • You have content items that have some invalid metakey values.
    • There are special chars or white spaces in the name of your host/virtual application.


    Greetings,
    Ivan Dimitrov
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  12. Joel Kinzel
    Joel Kinzel avatar
    35 posts
    Registered:
    16 Jul 2009
    08 Dec 2010
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    Ivan, 

    Just wanted to let you know I was finally able to track down the error. Apparently the user that the application was running as did not have permission to create the search directory. 

    The second point is exactly what you had said (I did a search and quickly found the answer, so my apologies for polluting the forums a little). 

    Joel

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12 posts, 0 answered