We are using Sitefinity for an internal only call center application; whereas, when a call comes into the system, we pass the correct page to for an agent to read the screen/page to greet the calling customer.
Problem is, upon investigation. Agents were experiencing slow page load time... meaning phones rings 3-4 times before the Sitefinity page loads for them to read the prompt to answer the call equals bad service. This is even with Caching turned on
Investigating the pages further, we only used:
- Telerik Tabstrip in Sitefinity Template editor
- Search Bar controls
- 2 Generic Content controls
We have alot of time and resources invested in this system, and would not like to abandon it now but will if there is no fix. Any solutions?