20 Dec 2009
01 Jun 2011
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I confirmed that we are using Sitefinity 3.7 SP4, and it is running in the .NET 4.0 framework. The problem has now escalated to where the users are getting a timeout error when trying to load the page, thus they cannot manage (add, edit, delete) users.
5,000 users isn't an excessive number to load. It ought to handle that with little effort. When the page would load, if we filtered the list down, the filtered results returned quickly. Unfortunately, if we can't get the page to load in the first place, there's no chance to filter the list down.
We intend to begin planning for an upgrade to 4.1 later this year, but we need to find an immediate solution to this problem now since it causing a work stopage.
What else can be done to correct this? Do I need to open a support ticket instead of working through the forum?