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Some users cannot open pdf forms in .sflb.ashx

7 posts, 0 answered
  1. Annie
    Annie avatar
    123 posts
    Registered:
    08 Apr 2009
    12 Mar 2010
    Link to this post
    Hi,

    Some of our users are having trouble opening pdf forms saved in sitefinity pages in the .sflb.ashx format is there
    a workaround for this?

    Thanks,
    Annie
  2. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    25 Nov 2016
    14 Mar 2010
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    Hello Annie,

    Most probably this is something related to users' browser. I have seen similar problem with 3.5 versions of Sitefinity and Safari browser. If you are using an old version I suggest that you should upgrade your project to the last official release. Anyhow you could use the original file extension following the KBs below

    How to use the real extensions for the items in the Images and Documents module
    How to filter the default ContentHttpHandler by extension

    All the best,
    Ivan Dimitrov
    the Telerik team

    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items.
  3. Annie
    Annie avatar
    123 posts
    Registered:
    08 Apr 2009
    16 Mar 2010
    Link to this post
    Hi,

    I tried the fix suggested in the article http://www.sitefinity.com/support/kb/sitefinity-3-x/how-to-use-the-real-extensions-for-the-items-in-the-images-and-documents-module.aspx, I am getting the following error: Could not load type 'Telerik.Libraries.LibraryHttpModule' from assembly 'Telerik.Libraries'

    Thanks,
    Annie

  4. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    25 Nov 2016
    16 Mar 2010
    Link to this post
    Hello Annie,

    The LibraryHttpModule is implemented from Sitefinity version 3.6. Make sure that you are using at least Sitefinity 3.6. You can also reflect the dll Telerik.Libraries to see  tha actual version you use and check whether the LibraryHttpModule is there. I am not able to reproduce similar problems.

    Sincerely yours,
    Ivan Dimitrov
    the Telerik team

    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items.
  5. Annie
    Annie avatar
    123 posts
    Registered:
    08 Apr 2009
    16 Mar 2010
    Link to this post
    Is there a workaround for Sitefinity 3.5? we desperately need a fix for this, we are not able to upgrade yet as we have too many customized code that might break

    Thanks,
    Annie
  6. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    25 Nov 2016
    16 Mar 2010
    Link to this post
    Hello Annie,

    This KB explains similar approach  - How to filter the default ContentHttpHandler by extension

    Regards,
    Ivan Dimitrov
    the Telerik team

    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items.
  7. Annie
    Annie avatar
    123 posts
    Registered:
    08 Apr 2009
    18 Mar 2010
    Link to this post
    Hi,

    I tried the fix that was suggested but its still not working...

    Thanks,
    Annie
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