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Forums / Designing with Sitefinity / Can't load a new master page

Can't load a new master page

8 posts, 0 answered
  1. Michael
    Michael avatar
    9 posts
    Registered:
    02 Jun 2009
    16 Aug 2009
    Link to this post
    Hi,
    When I try to upload a new master page the select option doesn't work (and the file browser also doesn't pop up
    when I click in the box) .
    And when I enter the whole path and file name, it doesn't accept the file.
    I hit "Upload this Master page" and nothing happens and the page doesn't show up.
    No obvious error displayed on the page.
    Not sure if it matters but I upgraded from 3.6 to 3.7.
    I didn't try it prior to the upgrade.

    Thanks for any help -
    Michael
  2. Nikolai
    Nikolai avatar
    216 posts
    Registered:
    21 Nov 2016
    17 Aug 2009
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    Hi Michael,

    Can you try to click the Select button in a different browser. Some times it may take two or three clicks. 

    All the best,
    Nikolai
    the Telerik team

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  3. Michael
    Michael avatar
    9 posts
    Registered:
    02 Jun 2009
    17 Aug 2009
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    It works in ie.

    The "Select" button doesn't work in Firefox.
    I can't get anything to happen to select the template.

    I didn't even realize clicking the select button should bring up the file browse window.

    I'm using Vista with the latest version of firefox.

  4. Nikolai
    Nikolai avatar
    216 posts
    Registered:
    21 Nov 2016
    17 Aug 2009
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    Hello Michael,

    I am also using the latest FireFox 3.5.2 and Windows Vista but in my project the Select File dialog opens on the first click each time (see the attachment).

    All the best,
    Nikolai
    the Telerik team

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  5. Michael
    Michael avatar
    9 posts
    Registered:
    02 Jun 2009
    17 Aug 2009
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    I don't know why. It seems to only be in the master template area.
    I am using the community version.
    I'll try a couple of other things.

  6. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    09 Dec 2016
    17 Aug 2009
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    Hi Michael,

    Check whether you have some setting or adds on added to your Firefox browser that could be related to the problem you have. You can also check for some js errors.

    Regards,
    Ivan Dimitrov
    the Telerik team

    Instantly find answers to your questions on the new Telerik Support Portal.
    Check out the tips for optimizing your support resource searches.
  7. Michael
    Michael avatar
    9 posts
    Registered:
    02 Jun 2009
    17 Aug 2009
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    If it's the pop-up blocker I am going to feel VERY stupid (of course I'm not you know).

    I'm pretty sure it's the pop-up blocker. Doh!

    Sorry - Thanks for your patience.
  8. Michael
    Michael avatar
    9 posts
    Registered:
    02 Jun 2009
    18 Aug 2009
    Link to this post
    Well it's not any add on or pop-up blocker. Still doesn't work, but it works in IE and Safari, so I am forgetting about it.
    I can just use another browser or reinstall.


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8 posts, 0 answered