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Sitefinity Analytic Error

6 posts, 0 answered
  1. Shatrughna
    Shatrughna avatar
    4 posts
    Registered:
    23 Jul 2012
    23 May 2013
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    Hi,
    During configuration of Analytic on one of my server I was facing issue after save settings.
    What I did I created same server environment locally then it was successfully integrated analytic account with any account(whether super user or normal user).
    Now I copied 4 new files for analytic configuration on server but still I am not getting any success.

    Can any one please guide me to come out this situation ?

    Thanks,
    Shatrughna Kumar
  2. Patrick Dunn
    Patrick Dunn avatar
    237 posts
    Registered:
    03 Nov 2014
    24 May 2013
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    Hi Shatrughna,

     Can you tell me which errors you were receiving while trying to configure the analytics on your server and which files from local did you copy to your server after successfully configuring it there?

    Regards,
    Patrick Dunn
    Telerik
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. Markus
    Markus avatar
    2763 posts
    Registered:
    25 Nov 2005
    27 May 2013 in reply to Patrick Dunn
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    @Shatrughna

    What version of Sitefinity are you using?

    Markus
  4. Patrick Dunn
    Patrick Dunn avatar
    237 posts
    Registered:
    03 Nov 2014
    28 May 2013
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    Hi,

     @Markus

    The issue was submitted under 6.0 and the problems aren't typically indicative of a pre 5.1sp2 project based on what Shatrughna said.

    Just in case though if you're using 5.1 Sp1 and below apply this hotfix:

    http://www.sitefinity.com/developer-network/knowledge-base/the-analytics-module-throws-an-exception-when-loading-the-modules-dashboard

    Regards,
    Patrick Dunn
    Telerik
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  5. Shatrughna
    Shatrughna avatar
    4 posts
    Registered:
    23 Jul 2012
    29 May 2013 in reply to Markus
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    @marktold
    I am using sitefinity version 5.3900.
  6. Atanas Valchev
    Atanas Valchev avatar
    414 posts
    Registered:
    04 Jan 2016
    31 May 2013
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    Hi,

    Test a copy of the website on another environment without firewalls/rewrites, if you can configure it ok there, it means that there is a problem during the communication with google api servers or during the getting of the required information from google services. 

    Regards,
    Atanas Valchev
    Telerik
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
6 posts, 0 answered