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Forums / Ecommerce / Ecommerce Module is Activate with Valid License, but no Backend Menu Items as Present

Ecommerce Module is Activate with Valid License, but no Backend Menu Items as Present

2 posts, 0 answered
  1. David Bruce Muir
    David Bruce Muir avatar
    15 posts
    Registered:
    07 Nov 2008
    03 Jan 2014
    Link to this post
    I've just purchased the Ecommerce module for a recently upgraded site now running v6.3.  I updated the license file and Activated the module.  The module is set to start "When the whole application is opened for first time."  I've restarted the website in IIS. I've restarted the app pool.  I've even "touched" the web.config file.   But the Ecommerce menu item that should appear within domain.com/Sitefinity is still not present.  

    Can anyone offer some guidance?
  2. Veneta Bogoeva
    Veneta Bogoeva avatar
    19 posts
    Registered:
    29 Aug 2016
    06 Jan 2014
    Link to this post
    Hello,

    Could you please clarify is this an upgrade project or not? In general it is important to be clarified which is the previous version of the product (the version that you upgraded to latest Sitefinity version 6.3)?

    Could you verify that you've followed the standard upgrade procedure (Sitefinity Upgarde) and that the upgrade of your project went smoothly (i.e. without having any issues)?

    Could you please verify if the Ecommerce module is activated (Administration -> Modules & Services)? If the module is not activated (e.g. failed or inactive) could you please try to activate the module (for Ecommerce module in Actions menu -> Activate)?

    Could you please clarify what type of site management do you use – singlesite or multisite management?

    Regards,
    Veneta Bogoeva
    Telerik
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2 posts, 0 answered