+1-888-365-2779
Try Now
More in this section

Forums / Ecommerce / How to process credit card refund on order?

How to process credit card refund on order?

2 posts, 0 answered
  1. SteveV
    SteveV avatar
    178 posts
    Registered:
    06 Nov 2011
    04 Feb 2014
    Link to this post

    Probably overlooking something very simple here but how do I refund an order paid using the Authorize.NET AIM payment method.  Looking at the order list on the BE is see I can filter by a number of methods including Cancelled and Returned but the order actions only allow me to change the order status from Paid to Cancelled.  Is it possible to issue a refund from within the SF Ecommerce backend?

  2. Nayden Gochev
    Nayden Gochev avatar
    32 posts
    Registered:
    03 Nov 2014
    05 Feb 2014
    Link to this post
    Hello Steve,

    No sitefinity backend doesnt support automatic refunding on canceling orders and etc.

    All order statuses like Cancel Return and etc doesn't communicate with third party payment services because we cannot know what refund the merchant desires. Maybe you will not refund the full price and etc. 

    So the only way to refund is: to login to Authorize.NET backend and based on the order number for example to refund the whole transaction or part of it.
    Then you need to Cancel the order in Sitefinity so the product inventory will be increased and etc.

    Also keep in mind in sitefinity we have 2 statuses.
    Canceled and Returned.
    Canceled can be order that has been placed. If it was Paid (this means the inventory was decreased) we will increase it back again. If it was never Paid we will simply close the order. 
    Returned is for orders that have been already shipped to the client. We do not increase inventory automatically for such orders because the package has been opened and the product probably cannot be sold again as a "new" one so for Returned orders based on the conditions of the product the merchant should manually upgrade his inventory details of all products in the order.


    Regards,
    Nayden Gochev
    Telerik
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Sitefinity CMS Ideas&Feedback Portal and vote to affect the priority of the items
2 posts, 0 answered