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Forums / General Discussions / 12152- Return code - when trying to upload document in Sitefinity backoffice

12152- Return code - when trying to upload document in Sitefinity backoffice

7 posts, 0 answered
  1. Lucie
    Lucie avatar
    6 posts
    Registered:
    14 Aug 2012
    03 Jun 2015
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    Hi Team, 

    I am trying upload document in sitefinity through content -> documents and files  option , it is raising Error Return code 12152.  Please let me know  why this issue is happening

     

    Thanks

    Bhavani

  2. Sabrie Nedzhip
    Sabrie Nedzhip avatar
    534 posts
    Registered:
    07 Dec 2016
    08 Jun 2015
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    Hello Bhavani,

    Can you please let me know when the issue started appearing? Is it after an upgrade or after you have moved your project to another environment?

    In addition to this, can you please delete the files under the ~/App_Data/Sitefinity/Logs folder (or copy the files to another location for backup) and then try to reproduce the issue. After that please check if there are any log files under the Logs folder and send the files to me to inspect them. The errors in the log file will provide us more details about the issue and what is causing it.

    Can you please also let me know if you have any issues publishing other content in Sitefinity? You may also take a look at the below KB article and try the solution suggested there:

    Pages cannot be published after installation

    Regards,
    Sabrie Nedzhip
    Telerik
     
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Sitefinity CMS Ideas&Feedback Portal and vote to affect the priority of the items
     
  3. Lucie
    Lucie avatar
    6 posts
    Registered:
    14 Aug 2012
    09 Jun 2015 in reply to Sabrie Nedzhip
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    Hi Sabrie,

     

    Thanks for your reply.

    From past 2 weeks onwards we are facing this issue and we have not done any changes and upgradation. But recently my live site SSL got expired and replaced with new SSL.  We feel after that issue is raising. That is also we are not sure. Issue also not reproducing always.There are 20 uploaded documents are available. All I can able to edit and publish again. But issue with new document which we are trying to upload. Even this issue also not reproducing always. Yesterday we can able to upload new document but after that when we trying to edit ad do some changes in document and not allowed to publish again. It showed some 500-Internal server error.

    We could not able to identify the issue.

    I have requested log files and will share you soon. 

     

  4. Lucie
    Lucie avatar
    6 posts
    Registered:
    14 Aug 2012
    09 Jun 2015 in reply to Lucie
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    Hi Sabie,

     Please find the attached log files for the same while uploading document in Sitefinity.

    Thanks

    Bhavani

     

  5. Sabrie Nedzhip
    Sabrie Nedzhip avatar
    534 posts
    Registered:
    07 Dec 2016
    11 Jun 2015
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    Hi Bhavani,

    Thank you for sending the error message.

    Please note that the below error which you are getting:

    Exception message: The remote host closed the connection. The error code is 0x80070057

    is not a Sitefinity related but more environment related. It would be great if you could consult network specialist for this error. They might have some additional information about this problem. 

    Furthermore, you could test what would be the behavior on different server/machine. For example you can try to set the project on your local machine and test if the issue will be reproduced when you run the project locally. Please let me know about the results.

    I have searched over the internet and found the following article for more details about this error message:

    https://github.com/SignalR/SignalR/issues/2632

    http://www.sitefinity.com/developer-network/forums/general-discussions-/urgent-really-slow-after-editing-and-errors---in-production

    http://stackoverflow.com/questions/5564862/the-remote-host-closed-the-connection-the-error-code-is-0x800704cd

    I hope that you will find the suggestions above useful. 

    Regards,
    Sabrie Nedzhip
    Telerik
     
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Sitefinity CMS Ideas&Feedback Portal and vote to affect the priority of the items
     
  6. Lucie
    Lucie avatar
    6 posts
    Registered:
    14 Aug 2012
    17 Jun 2015 in reply to Sabrie Nedzhip
    Link to this post

    Hi Sabrie,

    Currently we are using Sitefinity 5.0 version.

    Recently Sitefinity(SHA1) got expired and we renewed in Production server using SHA2. After that  we are facing lot of issues(uploading of document and publish functionality) in production site like 

    Document upload in IE is still coming up as an internal server error 500 when I try and edit an existing document.
    If I upload a new document it uploads but then doesn’t show in the list again.
    Publishing a page from draft comes up with an error and won’t publish (on a mac in safari)

     The publishing page from draft doesn’t work in chrome either.

     

    Please let me know whether changing from SHA1to SHA2  it will effect Sitefinity. Do we need to do any modifications?

    Please try to help us its very urgent.

    Thanks

    Bhavani

     

     

     

     

  7. Sabrie Nedzhip
    Sabrie Nedzhip avatar
    534 posts
    Registered:
    07 Dec 2016
    22 Jun 2015
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    Hi Bhavani,

    Since the issues have started appearing after you have started using SHA2 on your production project, most probably the issues might be related to this. However, it is hard to say the exact reason for the issue. The error messages say that the issue might be related to the environment settings on your side.

    Can you please let me know if you have tried to set the project on your local environment and does the issue reproduce when running the project locally? This way we can see if this is environment related.

    Please also note that currently we use SHA1 for password hashing and it is not possible change this. Can you please let me know the exact steps you have taken before the issue to appear and how you have configured Sitefinity to use SHA2?

    Regards,
    Sabrie Nedzhip
    Telerik
     
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Sitefinity CMS Ideas&Feedback Portal and vote to affect the priority of the items
     
7 posts, 0 answered