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Forums / General Discussions / Bug Google Analytics

Bug Google Analytics

4 posts, 0 answered
  1. Keivan Kechmiri
    Keivan Kechmiri avatar
    38 posts
    Registered:
    16 Aug 2009
    19 Oct 2010
    Link to this post
    Hi

    I'm getting the following error in the IIS eventlog, when I trie to do anyting in the Analytics section. I can register my account, but after that I'm getting these errors:


    /Keivan

    Application: w3wp.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.FormatException
    Stack:
       at System.Number.ParseDouble(System.String, System.Globalization.NumberStyles, System.Globalization.NumberFormatInfo)
       at Telerik.Sitefinity.Analytics.Server.Infrastructure.Mappers.GoogleAnalyticsEntryMapper.MapMetrics(System.Collections.Generic.IEnumerable`1<System.Xml.Linq.XElement>)
       at Telerik.Sitefinity.Analytics.Server.Infrastructure.Mappers.GoogleAnalyticsEntryMapper.MapXmlToAnalyticsItem(System.Collections.Generic.IEnumerable`1<System.Xml.Linq.XElement>, System.Collections.Generic.IEnumerable`1<System.Xml.Linq.XElement>)
       at Telerik.Sitefinity.Analytics.Server.Infrastructure.Mappers.XmlParser.GetAnalyticsItemsFromRequesterResults(System.Xml.Linq.XDocument)
       at Telerik.Sitefinity.Analytics.Server.Infrastructure.Services.DataRequestSynchronizer.MapGoogleDataToDTO[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.IAsyncResult)
       at System.Runtime.Remoting.Messaging.AsyncResult.SyncProcessMessage(System.Runtime.Remoting.Messaging.IMessage)
       at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessageSink)
       at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
       at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
       at System.Threading.ThreadPoolWorkQueue.Dispatch()
       at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()
      
      
      
    An unhandled exception occurred and the process was terminated.
    Application ID: /LM/W3SVC/20/ROOT
    Process ID: 5028
    Exception: System.FormatException
    Message: Input string was not in a correct format.
    StackTrace:    at System.Number.ParseDouble(String value, NumberStyles options, NumberFormatInfo numfmt)
       at Telerik.Sitefinity.Analytics.Server.Infrastructure.Mappers.GoogleAnalyticsEntryMapper.MapMetrics(IEnumerable`1 metricEntries)
       at Telerik.Sitefinity.Analytics.Server.Infrastructure.Mappers.GoogleAnalyticsEntryMapper.MapXmlToAnalyticsItem(IEnumerable`1 dimensions, IEnumerable`1 metrics)
       at Telerik.Sitefinity.Analytics.Server.Infrastructure.Mappers.XmlParser.GetAnalyticsItemsFromRequesterResults(XDocument document)
       at Telerik.Sitefinity.Analytics.Server.Infrastructure.Services.DataRequestSynchronizer.MapGoogleDataToDTO[TDTOType](IAsyncResult ar)
       at System.Runtime.Remoting.Messaging.AsyncResult.SyncProcessMessage(IMessage msg)
       at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(IMessage msg, IMessageSink replySink)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean ignoreSyncCtx)
       at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
       at System.Threading.ThreadPoolWorkQueue.Dispatch()
       at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()
      
      
      
    Faulting application name: w3wp.exe, version: 7.5.7600.16385, time stamp: 0x4a5bd0eb
    Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdfe0
    Exception code: 0xe0434352
    Fault offset: 0x000000000000aa7d
    Faulting process id: 0x13a4
    Faulting application start time: 0x01cb6faf071e846a
    Faulting application path: c:\windows\system32\inetsrv\w3wp.exe
    Faulting module path: C:\Windows\system32\KERNELBASE.dll
    Report Id: 50b44ae4-dba2-11df-a397-00155d00091c


  2. Hristo Borisov
    Hristo Borisov avatar
    190 posts
    Registered:
    19 Jun 2017
    21 Oct 2010
    Link to this post
    Hello Keivan Kechmiri,

    This is a bug in our Analytics application, which we cannot reproduce. It could be an issue with your current server culture since the parsing of the DataTime is not valid. Can you tell me Culture that you are using in order to reproduce the problem? You can try to setup your culture to en-us and see whether you still experience the issue.

    Thank you for reporting that, and we look forward to resolving it as soon as possible. If you have any other questions, please let me know.

    Regards,
    Hristo Borisov
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. Keivan Kechmiri
    Keivan Kechmiri avatar
    38 posts
    Registered:
    16 Aug 2009
    21 Oct 2010
    Link to this post
    Hi

    I'm running sv-SE.

    I tried to change both the Culture on the Client and also on the server side in web.config, still the same problem, any tip how to test to change the Culture?

    /Keivan
  4. Hristo Borisov
    Hristo Borisov avatar
    190 posts
    Registered:
    19 Jun 2017
    28 Oct 2010
    Link to this post
    Hi Keivan Kechmiri,

    First of all excuse us for the late response.

    We have managed to identify the issue, and it must be resolved with our next release that is just around the corner. Thank you for reporting it, and we look forward to hearing from you again.

    If you have any other questions or feedback about our new version, please let me know!

    Best wishes,
    Hristo Borisov
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
4 posts, 0 answered