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Cannot access Design Page Template

5 posts, 0 answered
  1. MJia
    MJia avatar
    44 posts
    Registered:
    09 Jun 2009
    14 Jan 2011
    Link to this post
    We got a popup error when accessing admin section:  'Design' --> 'Page Templates':

    'Object reference not set to an instance of an object'
    See attached screen shot.

    We've already upgrade to RC2.

    Any ideas?

    Thanks.
  2. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    25 Apr 2017
    14 Jan 2011
    Link to this post
    Hi MJia,

    Could you check the HTTP request and response to see what is send /returned by the web services we use?
    Have you created custom templates ?

    Greetings,
    Ivan Dimitrov
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. MJia
    MJia avatar
    44 posts
    Registered:
    09 Jun 2009
    14 Jan 2011
    Link to this post
    Don't know how to figure things out by checking the HTTP request and response.
    I attached some data captured by MS Network Monitor 3.4 and MS Visual Round Trip Analyzer, can you help to check?

    Thanks.
  4. MJia
    MJia avatar
    44 posts
    Registered:
    09 Jun 2009
    14 Jan 2011
    Link to this post
    I cannot attach the captured file, do you have an email address where I can send to?
  5. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    25 Apr 2017
    17 Jan 2011
    Link to this post
    Hi MJia,

    The status code returned by the service from your second screenshot is 500. It is possible that something blocks the web service. Please check the service parameters that are passed. You can also try to get the service url ( with the parameters ) and paste it to the browser.

    Greetings,
    Ivan Dimitrov
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
5 posts, 0 answered