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Cannot Login

12 posts, 0 answered
  1. Amir
    Amir avatar
    33 posts
    Registered:
    24 Dec 2010
    25 Apr 2012
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    We are having an issue where our users can no longer login.  When they attempt to login, there presented with:

    Someone is already using this username and password from another computer or browser.
    To proceed, you need to log him/her off.

    When they click the "Log the other user off and enter" button and confirm the popup, they are simply redirected back to the login page, with the following message:

    You have been logged out from another computer or browser window.

    If they enter the username and password again, the same cycle happens.  This is happening across multiple browsers on multiple computers.  The only way I've been able to logon is when browsing the site through the server.  Any remote browser has this issue.

    EDIT:  Seems that Firefox 11 and IE8 are OK.  Chrome and IE9 are having this issue.

    I've even forced logged out the users with an admin account with no help.  We've reset IIS, cleared cache, etc, etc... but can't seem to figure this issue that has appeared out of nowhere.

    We are running 5.0.2800.0.  Please help.
  2. Jaime Weise
    Jaime Weise avatar
    120 posts
    Registered:
    02 Nov 2008
    25 Apr 2012
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  3. Donald
    Donald avatar
    3 posts
    Registered:
    23 Apr 2012
    26 Apr 2012
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    I ran into this problem when running multiple sites locally to try some things out.  This error happened when I had different users with the same email address.  I don't really understand why this would happen, since they were separate sites (though on the same server), but giving each user a distinct email address made it go away.
  4. Amir
    Amir avatar
    33 posts
    Registered:
    24 Dec 2010
    27 Apr 2012
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    Hmmm... That is our scenario also, but in this case, we actually need to have multiple sites running in production.  They all actually point to the same database, but have minor differences and logic.  They also all have the appropriate licenses. 

    @Telerik:  Are we breaking something by having this type of setup?  It started happening when we added a 3rd site which pointed to the same database as the other two sites, but is accessed by a different domain.  Again, we have licenses for each domain.
  5. Donald
    Donald avatar
    3 posts
    Registered:
    23 Apr 2012
    27 Apr 2012
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    Each of my sites have their own database, which is why I don't understand why there should be a conflict.  This is a concern if we have a staging and production site with the same users.
  6. Amir
    Amir avatar
    33 posts
    Registered:
    24 Dec 2010
    01 May 2012
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    @Telerik... any help?

    Why is this issue browser specific?
  7. Donald
    Donald avatar
    3 posts
    Registered:
    23 Apr 2012
    03 May 2012
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    There's more info here:
    http://www.sitefinity.com/devnet/forums/sitefinity-4-x/bugs-issues/login-issue.aspx
    I still haven't really figured this out.  There are two items related to login, some fields in the database and a cookie on the client.  There does seem to be browser dependency -- I can't get IE8 to log off another user.  I have good luck with Firefox.
  8. MB
    MB avatar
    302 posts
    Registered:
    09 Jan 2005
    03 May 2012
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    FWIW: Check the redirect_uri arg in the querystring of the login page, to see where it intends to send you once authenticated... it helped me solve a login issue with converting to V5 where we had saved '/Sitefinity/login' as the URL to login, but this has changed in V5... so on requesting the old page we'd get directed to the new authenticate page, where you would login, and then get a 404 because the login page doesn't exist... Doh!
  9. Michael
    Michael avatar
    1 posts
    Registered:
    09 Jul 2012
    09 Jul 2012
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    One of the things we discovered with this issue is the URL appears to be case sensitive, so it your virtual directory is TestSite, then use something like http://testserver/TestSite/sitefinity/
    We found if we used http://testserver/testsite/sitefinity/ then we would get various issues like the redirect loop.
  10. Casey
    Casey avatar
    25 posts
    Registered:
    22 Oct 2010
    09 Jan 2013
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    On my Windows 8 desktop FF logs in but Chrome and IE(10) have this issue. On my Windows 7 laptop all 3 work (IE9)

  11. Stefani Tacheva
    Stefani Tacheva avatar
    718 posts
    Registered:
    06 Dec 2016
    26 Jan 2013
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    Hi,

    What I would suggest you is to review the following Sitefinity forum where a client has the same problem. Furthermore, please go to Administration -> Settings-> Security  and check the Authentication Cookie - by defualt we are using sliding expiration and a timeout of 2 hours is set for the cookie and this is the specified value. If the problem still persist would it be possible for you to open a support ticket and send us a link to your web site and login credentials in order to investigate the problem in more depth.

    Kind regards,
    Stefani Tacheva
    the Telerik team
  12. Steve
    Steve avatar
    1 posts
    Registered:
    16 Apr 2008
    04 Mar 2013 in reply to Stefani Tacheva
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    For me the whole issue had to do with the date and time of the server. I logged into the box and found that the time was set to the day before. The server time had fallen back and was not updating so the cookies were sometimes expiring immediately. Updated the time and all started working.

    Was happening on Sitefinity 4.4 and 5.4

12 posts, 0 answered