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Don't see Personalization under Marketing

6 posts, 0 answered
  1. Elizabeth
    Elizabeth avatar
    83 posts
    Registered:
    23 Mar 2005
    07 Nov 2012
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    I created a 5.2 site and the only choice I have under Marketing is Analytics. Are there settings that have to be changed in order to enable this?? Anyone else having the same issue?
  2. Jochem Bökkers
    Jochem Bökkers avatar
    787 posts
    Registered:
    13 Aug 2007
    08 Nov 2012 in reply to Elizabeth
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    Hey Elizabeth,

    Does your license support personalization? It is only available as an add-on module for the Professional edition and included by default in the Enterprise edition and above.

    You can verify if your eligable for the module by going to the backend of Sitefinity and choosing Administration >> Version and Licensing. On the top you'll see which edition you have and on the bottom of the screen is a section called extensions where it should be listed.

    ---
    In case it is listed, go to Administration >> Modules and find the 'Personalization' line, under actions you have the option to Install....

    Jochem
  3. Steve
    Steve avatar
    3037 posts
    Registered:
    03 Dec 2008
    08 Nov 2012
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    Also one other note if it helps someone...I upgraded and didn't have it.

    Open \App_Data\Sitefinity\Configuration\System.Config

    Remove the version from personalization then recycle your app pool.

    It should re-install (if it is indeed available to use int he license)

  4. Elizabeth
    Elizabeth avatar
    83 posts
    Registered:
    23 Mar 2005
    08 Nov 2012 in reply to Jochem Bökkers
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    Thanks.
  5. Ron
    Ron avatar
    4 posts
    Registered:
    28 Mar 2013
    28 Mar 2013 in reply to Elizabeth
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    I love to work in WordPress and I haven't encountered any problem. I used to talk with my friend, Ryan Deiss, about it and I believe that there are some easy ways to build a site. Of course, if you're skillful you may try something more complicated.
  6. Craig
    Craig avatar
    82 posts
    Registered:
    07 Apr 2009
    30 Mar 2013 in reply to Elizabeth
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    If you are upgrading your license to a higher edition I recommend doing the following...

    1. Go to Administration > Licensing & Versioning and refresh your license to pull in the additional features.  

    2. After upgrading to a higher edition, your new features will NOT automatically activate.  Just go to Administration > Modules and then click the Actions menu to ACTIVATE the module.

    Hopefully this will be helpful for you.  


    Craig
6 posts, 0 answered