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image problems

5 posts, 0 answered
  1. Rob
    Rob avatar
    9 posts
    Registered:
    11 Aug 2011
    05 Oct 2011
    Link to this post
    Good day,
      
    Currently when I insert an image by using image manager it does not show up. I finally narrowed it down to the fact that width=auto height=auto. If I remove them everything works fine or if I put in the dimensions of the image it also works fine. The images are stored in a library/database system.  If I resize the image with image manager they also show. The only time images will not show is when the width and height are set to auto. No css is being used. Build for Sitefinity is 4.2.1650 and we are using IE 7 and we cannot update our browser.

    Any suggestions? Thanks

    Rob
  2. Jen Peleva
    Jen Peleva avatar
    568 posts
    Registered:
    10 Nov 2016
    11 Oct 2011
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    Hi Rob,

    Thank you for contacting Telerik Support.

    It is hard to determine the reason why this issue occurs. Would you please provide us with some additional information (photos, video) or backend access to your website, so that I could examine it further and be of better help to you.

    Best wishes,
    Zheyna Peleva
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. Rob
    Rob avatar
    9 posts
    Registered:
    11 Aug 2011
    11 Oct 2011
    Link to this post
    Hi Zheyna,

      I have no problems with videos and strictly occurs with images. It doesn't matter what format the image is it does not appear if width and height is set to auto. Is there not a way to have it so when you insert an image it inserts the actual width and height of the image automatically instead of it going to auto? I have full admin rights to the entire site. 

    Thanks,  Rob

  4. Jen Peleva
    Jen Peleva avatar
    568 posts
    Registered:
    10 Nov 2016
    12 Oct 2011
    Link to this post
    Hi Rob,

    This turns out to be an issue, that only occurs when using IE7. We have logged it as a bug, which will be fixed in our future releases. What you could do is to remove the width and height properties in HTML mode and the images should appear again.

    All the best,
    Zheyna Peleva
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  5. Rob
    Rob avatar
    9 posts
    Registered:
    11 Aug 2011
    28 Oct 2011
    Link to this post
    Hi Zheyna,

      Sorry didn't get back to you sooner but was having problems signing in. Thanks for the  info and hopefully the fix will be in the next release.

    Rob
5 posts, 0 answered