+1-888-365-2779
Try Now
More in this section

Forums / General Discussions / Resent registration email

Resent registration email

5 posts, 1 answered
  1. Pierre Alain
    Pierre Alain avatar
    38 posts
    Registered:
    10 Jun 2008
    11 Jul 2012
    Link to this post
    When a user registers using the registration widget, an email is sent to them so they can activate their account.

    Is there any way to resent this email? Some users are contacting us saying they did not receive the email. We ask them to check their spam and so on, but it would be great to be able to sent that email again or to be able to manually activate the account.
  2. Victor Velev
    Victor Velev avatar
    1345 posts
    Registered:
    06 Jul 2015
    16 Jul 2012
    Link to this post
    Hello Pierre,

    Unfortunately we do not have such functionality coming out - of - the - box. The easiest way to resolve the issue however is to reset the user's password - if Sitefinity is correctly configured the user should receive a new email containing the new password.

    Greetings,
    Victor Velev
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. Pierre Alain
    Pierre Alain avatar
    38 posts
    Registered:
    10 Jun 2008
    16 Jul 2012
    Link to this post
    Do you mean that, when we reset the password, it activates the account?
  4. Victor Velev
    Victor Velev avatar
    1345 posts
    Registered:
    06 Jul 2015
    18 Jul 2012
    Link to this post
    Hi Pierre,

    When you reset the password the user will be notified by email about the new password. However if the account is not active, it will not be activated after the password reset. In order to resolve the issue for the clients that did not receive the activation email, you can navigate to the sf_users table and set to true the value in the column is_approved.

    Regards,
    Victor Velev
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
    Answered
  5. Pierre Alain
    Pierre Alain avatar
    38 posts
    Registered:
    10 Jun 2008
    18 Jul 2012
    Link to this post
    Thanks Victor.

    That's what I did. I was just wondering if their was another way.
5 posts, 1 answered