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Forums / General Discussions / Sitefinity 4.0 extraction issue

Sitefinity 4.0 extraction issue

6 posts, 0 answered
  1. Tim Lux
    Tim Lux avatar
    3 posts
    Registered:
    20 Apr 2010
    19 Nov 2010
    Link to this post
    I recently downloaded the Beta, played with it some, but shipped with no themes, so not sure how it might look "put together".  So naturally with RC out, wanted to download and see that.  'Cept in install I am getting a "Chainer" error, and it aborts install.  So a little frustrating.

    All I really want is the themes to install into my running/working beta version, so I can complete my eval of the product for purchase....but I'd take a good install of RC as well!
  2. Georgi
    Georgi avatar
    3583 posts
    Registered:
    28 Oct 2016
    19 Nov 2010
    Link to this post
    Hi Tim Lux,

    Could you please try to download the Project Manager from your account? We will appreciate if you can show us the error, or provide us with the exact error message. Thank you in advance for that.

    We will have startup kit themes and site templates with the official release. 

    All the best,
    Georgi
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. Tim Lux
    Tim Lux avatar
    3 posts
    Registered:
    20 Apr 2010
    20 Nov 2010
    Link to this post
    I have downloaded theproject manager, and that does allow me in, but the install error remains:

    Error: "Chainer has encountered a problem and needs to close."

    Entries from the install log, where the errors begin.  Almost at the end of the install.

    MSI (s) (70:84) [19:31:50:407]: The call to SRSetRestorePoint API succeeded. Returned status: 0.
    MSI (c) (98:78) [19:31:50:422]: Back from server. Return value: 1603
    MSI (c) (98:78) [19:31:50:422]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (98:78) [19:31:50:422]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
    Action ended 19:31:50: ExecuteAction. Return value 3.
    MSI (c) (98:78) [19:31:50:422]: Doing action: FatalErrorTelerik
    MSI (c) (98:78) [19:31:50:422]: Note: 1: 2205 2:  3: ActionText 
    Action start 19:31:50: FatalErrorTelerik.
    Action ended 19:31:54: FatalErrorTelerik. Return value 2.
    Action ended 19:31:54: INSTALL. Return value 3.
    === Logging stopped: 11/19/2010  19:31:54 ===
    MSI (c) (98:78) [19:31:54:125]: Note: 1: 1708 
    MSI (c) (98:78) [19:31:54:125]: Note: 1: 2205 2:  3: Error 
    MSI (c) (98:78) [19:31:54:125]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708 
    MSI (c) (98:78) [19:31:54:125]: Note: 1: 2205 2:  3: Error 
    MSI (c) (98:78) [19:31:54:125]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709 
    MSI (c) (98:78) [19:31:54:125]: Product: Telerik Sitefinity 4.0 RC -- Installation failed.

    MSI (c) (98:78) [19:31:54:125]: Windows Installer installed the product. Product Name: Telerik Sitefinity 4.0 RC. Product Version: 4.0.907.0. Product Language: 1033. Installation success or error status: 1603.

    MSI (c) (98:78) [19:31:54:141]: Grabbed execution mutex.
    MSI (c) (98:78) [19:31:54:141]: Cleaning up uninstalled install packages, if any exist
    MSI (c) (98:78) [19:31:54:141]: MainEngineThread is returning 1603
    === Verbose logging stopped: 11/19/2010  19:31:54 ===


  4. Radoslav Georgiev
    Radoslav Georgiev avatar
    3370 posts
    Registered:
    01 Feb 2016
    23 Nov 2010
    Link to this post
    Hi Tim Lux,

    Thank you for using our services.

    Can you please check which version of the Windows Installer runtime you have on your machine? You can check this if you run msiexec.exe as in attached image. Please note that you must be running at least Windows Installer 4.5. You can download the redistributable for your OS from here: Windows Installer 4.5 Redistributable.

    All the best,
    Radoslav Georgiev
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  5. Tim Lux
    Tim Lux avatar
    3 posts
    Registered:
    20 Apr 2010
    24 Nov 2010
    Link to this post
    Yep, installer version:
    Windows ® Installer. V 4.5.6001.22159 
  6. Radoslav Georgiev
    Radoslav Georgiev avatar
    3370 posts
    Registered:
    01 Feb 2016
    25 Nov 2010
    Link to this post
    Hello Tim Lux,

    Thank you for getting back to us.

    Can you please let us know what OS are you running on? Also when running the install can you try pointing it to a different location than the default one?

    Kind regards,
    Radoslav Georgiev
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
6 posts, 0 answered