1-888-365-2779
+1-888-365-2779
Try Now
More in this section

Forums / General Discussions / Sitefinity Admin access for external user

Sitefinity Admin access for external user

3 posts, 0 answered
  1. David
    David avatar
    7 posts
    Registered:
    22 Aug 2011
    30 Mar 2012
    Link to this post
    We have an user failing to access the Sitefinity admin interface (accessing the /sitefinity directory) from outside our network. Here's the scenario:
    1. Logs into Citrix
    2. Opens web browser (Internet Explorer)
    3. Navigates to the /sitefinity directory of Sitefinity-based site available in our internal network
    4. User gets a HTTP 403.6 error

    I had assumed this error was the result of something on our server (and not Sitefinity). However, we've found that:
    1. The external user can successfully access the site itself (that is, the site on the internally hosted server). 
    2. This user can access other web sites on the same server. 
    3. There is nothing in the IIS settings that prevents external IP addresses from accessing the directory. (In fact, there are no IP restrictions to any folder.)
    4. The user gets the same error for the same website project on two different servers. The first is Windows 2003/IIS 6 and the other is Windows 2008/IIS 7. 


    So, I'm thinking something in the sitefinity security settings is checking the domain. Or maybe something with the browser in Citrix.

    We are using Sitefinity 4.2. We are using IIS 6 and IIS 7. Any ideas?

    Thanks,
    David
  2. Boyan Barnev
    Boyan Barnev avatar
    1429 posts
    Registered:
    28 Aug 2017
    04 Apr 2012
    Link to this post
    Hello David,

    The HTTP Error 403.6 indicates an IP address being blocked:

    HTTP Error 403.6 - Forbidden: IP address of the client has been rejected.
    Internet Information Services (IIS)

    In order to access Sitefinity backend and SitefinityWCF RESTFul services to operate correctly the /Sitefinity folder should be freely accessible. Can you please enable service trace logging for your application following this KB article, and send us back the generated logs after reproducing the issue several times, so we can have some updated information on the problem.

    Regards,
    Boyan Barnev
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. David
    David avatar
    7 posts
    Registered:
    22 Aug 2011
    05 Apr 2012
    Link to this post
    I'm unable to attach the file. Is there a preferred method for sending you the log file? (support ticket?)

    Thanks,
    David
3 posts, 0 answered