Ticketing software is software used to track down the progress of trouble tickets inside the company from the time it is filed up until it is finally troubleshoot by the help desk team. Support tickets can be submitted either by company employees who are experiencing functional difficulties or customers who are having a hard time using the products they have bought from you.
What are the features of support ticket software
1. For these types of problems, a support ticket software can generate a Frequently Asked Questions (FAQs) page so customers can solve their problem without having to call.
2. Every website and IT staff has a limited capacity to handle the responses of visitors or trouble tickets. While up to a certain limit, you can send emails to ticket, as the number continues to increase, there may be too many to handle.
3. An support ticket software tracks down the IT staff in your company to answer the customer's queries and guide them through the entire process. The working of this software is pretty simple.
4. Using a support ticket software can also help the trouble tickets be troubleshoot easily. This software can help the help desk team determine which problem needs immediate consideration and those that are uncomplicated.