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Support for V 3.7 SP4

5 posts, 0 answered
  1. higgsy
    higgsy avatar
    336 posts
    Registered:
    05 Aug 2010
    19 Nov 2013
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    Hi all,

    We have a client that is still on 3.7 SP4. They have a valid license which of course entitles them to upgrade to newer versions. However, they have asked us how long Telerik will provide technical support on their current version (it will form part of their justification for re-developing the website on a newer version).

    Telerik - when will version 3.X be supported until?

    Thanks
    Al
  2. Petya
    Petya avatar
    5 posts
    Registered:
    02 Dec 2014
    21 Nov 2013
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    Hello Alastair,

    Thank you for contacting us.

    If you currently have a valid support subscription and are currently running on 3.x, you will continue to receive support for the 3.7 SP4 edition through the term of that agreement; however you will not be able to receive support for any 3.x version after your subscription expires or by September 15, 2014, whichever comes first. We strongly recommend that you plan on upgrading to the latest 6.1 version of Sitefinity.

    Could you please share with me the name of your client?


    Regards,
    Petya
    Telerik
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. Markus
    Markus avatar
    2763 posts
    Registered:
    25 Nov 2005
    22 Nov 2013 in reply to Petya
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    @Petya

    I think AL was probably less talking about you guys giving support but SF 3.7 SP4 beeing supported. As in IE 11 might have issues with SF 3.7 backend and will there be an 3.7 SP5 to fix that (as an example)

    It was my understanding that SP4 was the end of 3.7 - but am happy to receive news otherwise.
    Updating to 6.1 is surely recomended. But me for example I have a site with a tone of custom controls - all VB 

    SF 4 is now an app so changes go a slightly different path - build ans stuff vs. simply upload a change .aspx.vb file

    So while I love 6.1 over 3.7 its not always that easy to simply upgrade.

    Markus
  4. Stefani Tacheva
    Stefani Tacheva avatar
    718 posts
    Registered:
    21 Nov 2016
    22 Nov 2013
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    Hi all,

    The development of Sitefinity 3.7 has been officially discontinued with the release of Sitefinity 4.0.

     I understand your point and concern. However, have in mind that we have started version Sitefinity 4.0 from scratch. This let us revise the architecture from scratch and incorporate all lessons we learned while working on Sitefinity 3.X. The development of Sitefinity 3.x has been stopped and completely diverted to Sitefinity 4.x/5.x/6.x version.


    Please excuse us for the inconvenience.

    Regards,
    Stefani Tacheva
    Telerik
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  5. higgsy
    higgsy avatar
    336 posts
    Registered:
    05 Aug 2010
    23 Nov 2013
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    Hi all,

    Thanks for your responses. As Markus rightly pointed out it was the September 15, 2014 date that I was interested in. We actually no longer use Sitefinity, but this date has relevance for when/what platform we upgrade to.

    @Petya - I dont really want to discuss specific clients on the forum. Besides which, they were contacted directly by one of your sales guys regarding their license - not very impressed with that!

    Thanks again
    Al
5 posts, 0 answered