I tried to use your support ticket page to create a ticket for my problem (can't connecting my local Visual Studio to Sitefinity, besides doing all which is mentioned in the knowledge base). But when I chose Sitefinity as Product Group, I can't select any specific product, as this is empty. Neither do I know our serial number (I tried the license code file content, but this does not seem to be correct).
So how do I get the support ticketing running, so I might be finally able to achieve a Visual Studio connection to Sitefinity, which I heavily try since more than one week?
As for info:
We bought the Sitefinity licenses via a partner (Premier Solutions for Ecommerce), who has built in Sitefinity Widgets.