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Forums / General Discussions / Unable to connect to Sitefinity backend

Unable to connect to Sitefinity backend

3 posts, 0 answered
  1. Meenakshi
    Meenakshi avatar
    5 posts
    Registered:
    15 Nov 2014
    31 May
    Link to this post

    Hi,

    I am trying to access the sitefinity application (website) hosted on my web server. When i browse my website from the IIS, i get routed to https://localhost:8443 on IE (which is fine.) saying Login to Backend. As soon as i navigate to the URL https://localhost:8443/sitefinity the URL gets redirected to https://localhost:8443/Sitefinity/Authenticate/SWT?realm=https://localhost:8443/&redirect_uri=/sitefinity/&deflate=true

    and i get an error as below

    Exception type: ItemNotFoundException 
        Exception message: You are trying to access item that no longer exists. The most probable reason is that it has been deleted by another user.

    Detailed Error:-

    Event code: 3005 
    Event message: An unhandled exception has occurred. 
    Event time: 31/05/2016 11:34:21 
    Event time (UTC): 31/05/2016 10:34:21 
    Event ID: bb74afaa10954ad8b4384e29dcb4a557 
    Event sequence: 5 
    Event occurrence: 1 
    Event detail code: 0 
     
    Application information: 
        Application domain: /LM/W3SVC/2/ROOT-1-131091644296935643 
        Trust level: Full 
        Application Virtual Path: / 
        Application Path: D:\inetpub\wwwroot\SIT1\EmployerPortal\ 
        Machine name: <MachineName> 
     
    Process information: 
        Process ID: 3508 
        Process name: w3wp.exe 
        Account name: MachineName\UserId 
     
    Exception information: 
        Exception type: ItemNotFoundException 
        Exception message: You are trying to access item that no longer exists. The most probable reason is that it has been deleted by another user.
       at DynamicModule.ns.Wrapped_OpenAccessPageProvider_c3e6f875d9b84d41be23f96a61e34191.GetPageNode(Guid id)
       at Telerik.Sitefinity.Modules.Pages.PageManager.GetPageNode(Guid id)
       at Telerik.Sitefinity.Services.SingleSiteContext.SingleSiteProxy.get_SiteMapName()
       at Telerik.Sitefinity.Web.SiteMapBase.GetSiteMapProvider[T](String rootName)
       at Telerik.Sitefinity.Web.BackendSiteMap.GetCurrentProvider()
       at Telerik.Sitefinity.Modules.Pages.PageManager.RenderPage(HttpContextBase context, Guid pageNodeId, Action`1 pageAction)
       at Telerik.Sitefinity.Security.Claims.ClaimsResolver.RenderLoginForm(HttpContextBase context, String errorMessage)
       at Telerik.Sitefinity.Security.Claims.SecurityTokenServiceHttpHandler.ProcessRequest(HttpContextBase context)
       at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

     
     
    Request information: 
        Request URL: https://localhost:8443/Sitefinity/Authenticate/SWT?realm=https://localhost:8443/&redirect_uri=/sitefinity/&deflate=true 
        Request path: /Sitefinity/Authenticate/SWT 
        User host address: ::1 
        User:  
        Is authenticated: False 
        Authentication Type:  
        Thread account name: MachineName\UserId 
     
    Thread information: 
        Thread ID: 11 
        Thread account name: MachineName\UserId 
        Is impersonating: False 
        Stack trace:    at DynamicModule.ns.Wrapped_OpenAccessPageProvider_c3e6f875d9b84d41be23f96a61e34191.GetPageNode(Guid id)
       at Telerik.Sitefinity.Modules.Pages.PageManager.GetPageNode(Guid id)
       at Telerik.Sitefinity.Services.SingleSiteContext.SingleSiteProxy.get_SiteMapName()
       at Telerik.Sitefinity.Web.SiteMapBase.GetSiteMapProvider[T](String rootName)
       at Telerik.Sitefinity.Web.BackendSiteMap.GetCurrentProvider()
       at Telerik.Sitefinity.Modules.Pages.PageManager.RenderPage(HttpContextBase context, Guid pageNodeId, Action`1 pageAction)
       at Telerik.Sitefinity.Security.Claims.ClaimsResolver.RenderLoginForm(HttpContextBase context, String errorMessage)
       at Telerik.Sitefinity.Security.Claims.SecurityTokenServiceHttpHandler.ProcessRequest(HttpContextBase context)
       at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

     

    Please note : My App Server and DB Server are two different machines. And I have double checked, the SQL connection exists to the DB's from the Application server.

    Any help on this front is appreciated as this issue is driving me nuts.!!!

  2. Svetoslav Manchev
    Svetoslav Manchev avatar
    735 posts
    Registered:
    29 Nov 2016
    03 Jun
    Link to this post
    Hello Meenakshi,

    You can check this similar discussion here:
    http://www.sitefinity.com/developer-network/forums/general-discussions-/you-are-trying-to-access-item-that-no-longer-exists-error-when-clicking-on-create-a-user-button#Hk8xJsE3622pWP8AAERlJg

    Regards,
    Svetoslav Manchev
    Telerik
     
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Sitefinity CMS Ideas&Feedback Portal and vote to affect the priority of the items
     
  3. Meenakshi
    Meenakshi avatar
    5 posts
    Registered:
    15 Nov 2014
    07 Jun in reply to Svetoslav Manchev
    Link to this post

    Hi Svetoslav,

    Thanks for the response. In my case the issue was that sf_page_data was empty rather than that it should have had the default pages in it. So, after figuring that out and restoring the proper database with contents, my problem got resolved. 

3 posts, 0 answered