+1-888-365-2779
Try Now
More in this section

Forums / General Discussions / URGENT HELP NEEDED - SITE DOWN

URGENT HELP NEEDED - SITE DOWN

4 posts, 1 answered
  1. Christine
    Christine avatar
    8 posts
    Registered:
    26 Jan 2012
    31 May 2013
    Link to this post
    Hi - I had to restart a server and one of my sites will not come back up. My developer is not available for another 5 hours. Does anyone have any suggestions. Please help.

    Site note - for some reason the developer doesn't have this site setup in the project manager like the other sites.
  2. Mark
    Mark avatar
    147 posts
    Registered:
    01 Jun 2010
    31 May 2013 in reply to Christine
    Link to this post
    You might check out IIS, make sure the site started.

    Check out the app pools and make sure the one the site is using is running. Then try to rebuild the solution (if you can).
    Answered
  3. Christine
    Christine avatar
    8 posts
    Registered:
    26 Jan 2012
    31 May 2013 in reply to Mark
    Link to this post
    Thank you! That is exactly what I did about 5 minutes ago - the app pool for the site didn't restart.

    I was just about to post what I did and close this out.

    Thank you so much!!
  4. Stanislav Velikov
    Stanislav Velikov avatar
    1113 posts
    Registered:
    08 Dec 2016
    05 Jun 2013
    Link to this post
    Hi,

    If a site stops responding due to an outage restart is the first step is bringing it back online. For reasons that can cause the site to get offline I can point too high CPU utilization for w3wp process that runs this site most commonly due to performance problem on a page that receives high user load and contains user control which either performs CPU intensive operations or have another performance problem.

    Regards,
    Stanislav Velikov
    Telerik
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
4 posts, 1 answered