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Forums / General Discussions / "You are trying to access item that no longer exists" error when clicking on Create a User button

"You are trying to access item that no longer exists" error when clicking on Create a User button

17 posts, 0 answered
  1. Jeff
    Jeff avatar
    118 posts
    Registered:
    08 Jul 2011
    05 Sep 2012
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    I upgraded to 5.1 recently and noticed today when I log into the backend and go to Administration > Users and click on the Create a user button I get an error.

    You are trying to access item that no longer exists. The most probable reason is that it has been deleted by another user.

    I'm not sure if this happened as a result of the upgrade to 5.1 or if it was occurring prior to that but I'm fairly sure that I did not delete anything that would have caused this.

    Does anyone have any ideas how to fix this?
  2. MB
    MB avatar
    302 posts
    Registered:
    09 Jan 2005
    05 Sep 2012
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    I have no idea what 'Create a user button' is.

    However, I've seen this message whenever a content item that is being referenced no longer exists. e.g. An image, document, content-block, etc etc, that is being referenced (typically by a widget) has been deleted and/or replaced (instead of updated) so that the original stored reference fails.

    Solution for a widget is normally just to update the widget with the correct location reference.
  3. Jeff
    Jeff avatar
    118 posts
    Registered:
    08 Jul 2011
    05 Sep 2012
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    So when you log in and go to the administration backend, click on "Administration" in the top menu and select "Users" you do not have a button in the top left called "Create a User"? I'm sure you do. How else would someone manually add users?
  4. MB
    MB avatar
    302 posts
    Registered:
    09 Jan 2005
    05 Sep 2012
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    LOL... I read that as: Create a "User Button"

    So I'm thinking... WTF is a "User Button"  and why would you want to create one ?

    However, the error message still looks the same - missing resource.

    Check out your Sitefinity error log - it will typically record the details of such errors.
  5. Dan Sorensen
    Dan Sorensen avatar
    256 posts
    Registered:
    13 Aug 2010
    07 Sep 2012
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    After upgrading to 5.1 I also got this error when I tried to publish a brand new page. Not sure what is causing it yet. I found an old early v4 post by Gabe Sumner that suggested to clear out the cookies for that error. I tried it and the error went away, but I still have a bit of weirdness in publishing the page in question.
  6. Jeff
    Jeff avatar
    118 posts
    Registered:
    08 Jul 2011
    07 Sep 2012
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    I'll give it a try but I don't think it will fix the problem. This happens in both my local development environment and on our QA server.

    Thanks for the suggestion.
  7. Todd
    Todd avatar
    4 posts
    Registered:
    12 Mar 2012
    25 Sep 2012
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    Jeff, Did you make any progress with solving this error? I have it too, after creating a copy of a Sitefinity 4.3 site to use for development.  I copied the file system to a new server and restored a new d/b on a new server from a production d/b.  If I create a new page in the backend and try to publish, I get this error message, and the page is not published; all content is lost.  I noticed that when I copied the file system, a number of required modules were excluded from the VS project, but after including them and rebuilding the project, the error was not corrected.
  8. Jeff
    Jeff avatar
    118 posts
    Registered:
    08 Jul 2011
    25 Sep 2012
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    Yes but you're problem is a little different than mine. I was getting this error when trying to create a new user from the backend user administration page. I created a custom classification then added it to a new user profile type. Then I mistakenly renamed the classification without updating it in the user profile type.

    I'm not sure what's causing your issue. Sorry.
  9. Todd
    Todd avatar
    4 posts
    Registered:
    12 Mar 2012
    25 Sep 2012
    Link to this post
    Thanks, you're right, different problems.  I've made no changes to content or configurations other than config IP addresses.  I cleared browser cookies, too, but didn't think that had relevance, and had no effect. No log is recorded in SitefinityWebApp>App_Data>Sitefinity>Logs when this error occurs either.  One more clue to anyone else reading: the new page that throws this error when the publish button is clicked, cannot be deleted either, throwing the same error.
  10. Juan
    Juan avatar
    5 posts
    Registered:
    27 Jan 2011
    28 May 2013
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    I know this is an old post but I want to point out that I had a similar issue and the following url provided the solution:

    http://www.sitefinity.com/developer-network/forums/bugs-issues-/publishing-and-uploading-image-problems----solution

    May be this will come in handy for the next one reaching this page troubleshooting this issue.
  11. James B.
    James B. avatar
    24 posts
    Registered:
    17 Jan 2011
    13 Dec 2013 in reply to Juan
    Link to this post
    Thank you Juan. I was running an import locally, knew about this setting, but had no idea it was the cause of why my images would no longer save - was blowing up on WorkflowManager.MessageWorkflow(imageId, typeof(Image), null, "Publish", false, bag);

    removed live site, put in localhost and it imported.
  12. Nitin
    Nitin avatar
    3 posts
    Registered:
    29 May 2014
    16 Jun 2014
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    Hello ,I have uploaded my new sitefinity from my local to my server but when i tried to login  but its just showing errorServer Error in '/' Application.You are trying to access item that no longer exists. The most probable reason is that it has been deleted by another user.Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. 

    Exception Details: Telerik.Sitefinity.SitefinityExceptions.ItemNotFoundException: You are trying to access item that no longer exists. The most probable reason is that it has been deleted by another user.

    Source Error: 

    An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. I am new to sitefinity every thing is working fine on my local but while on server its creating the issue please provide the solution ASAP i am working on sitefinity 7.0
  13. OgilvyOne
    OgilvyOne avatar
    1 posts
    Registered:
    24 Nov 2011
    06 Aug 2014 in reply to Nitin
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    We're facing same issue. Does any one have an idea about this. How can we solve this ?

    Regards,
    Qainan Idris.

  14. Sabrie Nedzhip
    Sabrie Nedzhip avatar
    534 posts
    Registered:
    08 Dec 2016
    11 Aug 2014
    Link to this post
    Hello Hamza,

    Can you please try to delete the browser's cookies and let me know about the result. You can also try to restart the application pool and browse the project again.

    If the issue persists, can you please let me know some details about when the issue started appearing and what are the exact steps you take to reproduce the issue.

    In addition, can you please delete the error logs under the ~/App_Data/Sitefinity/Logs folder and then please try to reproduce the issue again and if possible send the the files generated under the above mentioned folder. This might give us additional information on what causes the issue in your case.

    Regards,
    Sabrie Nedzhip
    Telerik
     
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  15. Anthony
    Anthony avatar
    17 posts
    Registered:
    23 Jun 2011
    29 Jan 2015
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    Check the following settings:  Administration --> Settings --> Advanced --> System -- ServicePaths.  Make sure this setting has your website URL: http://www.somesite.com  
  16. Corby
    Corby avatar
    48 posts
    Registered:
    19 Sep 2011
    02 Mar 2015
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    This could be totally unrelated to everyone else's problem but I also got a similar message while testing just now.  After a bunch of Googling and Forums reading, I double checked my connection string and found that I had a slight error in my database name.  So it appears you could see this issue if the app simply can't find pages in the database because, like I did, the connection string is hosed.  

    My_Database_7_date  <--should have been

    My_Database7_date <--was

     

    Hope this helps someone down the road.

  17. Meenakshi
    Meenakshi avatar
    5 posts
    Registered:
    15 Nov 2014
    07 Jun in reply to Corby
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    Hi Corby,

    Thanks for the info. But in your case was the database having the name as My_Database7_date or My_Database_7_date? Was it a manual configuration issue or something to be looked at when the database name is alphanumeric?

17 posts, 0 answered