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Damaged PDF upload

11 posts, 0 answered
  1. Drew Reutlinger
    Drew Reutlinger avatar
    17 posts
    Registered:
    25 Sep 2009
    02 Jul 2010
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    I've uploaded a pdf to a library. Once the document is uploaded and I click on the link to view it, I get the following error: "The file is damaged and could not be repaired".

    Has anyone else encountered this problem?
  2. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    25 Nov 2016
    04 Jul 2010
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    Hello Drew Reutlinger,

    You could check Sitefinity error log in App_Data ( called sitefinity.log), IIS log fine and SQL server log file to see what is the actual error.

    I run a search query over our source, but there is no place where we throw this message "The file is damaged and could not be repaired".

    So there must be some general issue here.

    All the best,
    Ivan Dimitrov
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. allday
    allday avatar
    1 posts
    Registered:
    27 Feb 2008
    07 Oct 2010
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    Yes i have also encounted this error. I have no idea why this happens. PDF works fine from local disk.
  4. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    25 Nov 2016
    07 Oct 2010
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    Hi allday,

    We found that this is a bug that occurs in some strange cases and fix it for Sitefinity 3.7 SP4. Please upgrade your project to the latest official release.

    Sincerely yours,
    Ivan Dimitrov
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  5. Annie
    Annie avatar
    123 posts
    Registered:
    08 Apr 2009
    12 Oct 2010
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    Hi,

    We have Sitefinity 3.7.2096.2:1, we are getting the same error when trying to link a pdf added to the library

    Thanks,
    Annie
  6. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    25 Nov 2016
    12 Oct 2010
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    Hello Annie,

    You are not using Sitefintiy SP4 where the issue has been fixed . You might find this KB useful - How to check your current version

    Regards,
    Ivan Dimitrov
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  7. Annie
    Annie avatar
    123 posts
    Registered:
    08 Apr 2009
    12 Oct 2010
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    Hi Ivan,

    Is it possible to fix this without upgrading? we recently upgraded from 3.2 to 3.7

    Thanks,
    Annie
  8. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    25 Nov 2016
    12 Oct 2010
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    Hi Annie,

    Unfortunately this is not possible.

    Best wishes,
    Ivan Dimitrov
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  9. Laura
    Laura avatar
    311 posts
    Registered:
    25 Feb 2008
    22 Feb 2012
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    well that's one way to get someone to upgrade out of 3.7 for sure....  haha.  so, what you are sauing that ALL OF A SUDDEN this will happen? We have a client that uses the site as a document repository and uploads files and PDF's all the time.  Now, all of a sudden we are getting the error described above.  The site is on version Sitefinity 3.7.2096.2:1.  So until we upgrde the site, I have to tell them they can't use the site as intented?
  10. Laura
    Laura avatar
    311 posts
    Registered:
    25 Feb 2008
    22 Feb 2012
    Link to this post
    well that's one way to get someone to upgrade out of 3.7 for sure....  haha.  so, what you are sauing that ALL OF A SUDDEN this will happen? We have a client that uses the site as a document repository and uploads files and PDF's all the time.  Now, all of a sudden we are getting the error described above for any newly uploaded PDF's.  The site is on version Sitefinity 3.7.2096.2:1.  So until we upgrde the site, I have to tell them they can't use the site as intented?
  11. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    25 Nov 2016
    23 Feb 2012
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    Hi,

    3.2 was released about 4 years ago. There are infrastructure changes in the API and architecture, so providing a workaround is an impossible request. Also it is better to upgrade to the latest official release which is with build number 3.7.2136.2.

    Greetings,
    Ivan Dimitrov
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
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11 posts, 0 answered