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Forums / Module Builder / Can't login to edit Website content with Sitefinity Box

Can't login to edit Website content with Sitefinity Box

9 posts, 0 answered
  1. UI Crew
    UI Crew avatar
    151 posts
    Registered:
    27 Sep 2012
    09 May 2013
    Link to this post
    Hi,

    I am wondering if I am missing something. I have downloaded the Sitefinity Box iPhone app to be able to edit content on my mobile device. When I enter the web address and auth details and click login it just comes back to the login screen with no error message.

    I have tried it on a SF 6.0 site and a SF 5.0 site.

    Thanks,

    Seth 
  2. Boyan Barnev
    Boyan Barnev avatar
    1429 posts
    Registered:
    02 Dec 2016
    14 May 2013
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    Hi Seth,

    Can you please let us know if you have created any mobile applications in the Sitefinity instance you're trying to connect to? Please note that you should have at least one application present, to which Sitefinity Box can connect to.
    In addition, can you please elaborate on "I have tried it on a SF 6.0 site and a SF 5.0 site." - please note that the mobile app builder feature is available with our Sitefinity 6.0 release, and was not present in the previous versions.

    Kind regards,
    Boyan Barnev
    the Telerik team
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  3. Mark
    Mark avatar
    147 posts
    Registered:
    01 Jun 2010
    16 May 2013
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    I'm having this same problem. I just published an app and downloaded Sitefinity Box. When I try to login to my site the message is "Error logging in". I've tried http://sitename.com and http://sitename.com/ and http://sitename.com/sitefinity

    What am I missing?
  4. Boyan Barnev
    Boyan Barnev avatar
    1429 posts
    Registered:
    02 Dec 2016
    21 May 2013
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    Hi Mark,

    Can you please let us know if the site has been made public, and if public connections to it are allowed. Please note that SitefinityBox needs an http:// connection to the site, so in cases where the site is in a protected network, or behind a firewall or IIS white list, you have to ensure you are bale to connect to it.

    Greetings,
    Boyan Barnev
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  5. Boyan Barnev
    Boyan Barnev avatar
    1429 posts
    Registered:
    02 Dec 2016
    21 May 2013
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    Hi Mark,

    I just wanted to follow up with the following suggestion - if the problem does not match our previous explanation, do you think you can test if the issue reproduces with another module or maybe even another Sitefinity project? If the issue is specific for that module, can you export it and send it to us, so we can import it and test its behavior locally?

    Regards,
    Boyan Barnev
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  6. Mark
    Mark avatar
    147 posts
    Registered:
    01 Jun 2010
    21 May 2013 in reply to Boyan Barnev
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    Boyan, the website is public. Are there new ports that need to be opened?

    I cannot try with any other websites because this is the only license I have that is Professional, the rest of my licenses are standard. I created another app and I'm experiencing the same thing when I click the login button from Sitefinity Box: "Error logging in"
  7. Nikolay Dimitrov
    Nikolay Dimitrov avatar
    17 posts
    Registered:
    17 Oct 2016
    24 May 2013
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    Hi Mark,

    Can you please give us any admin credentials for your public website so that we can investigate the problem in the real case. In addition could you tell us the OS of your mobile phone.
    Are you by any chance using any custom authentication? 
    Sorry for your inconvenience and thank you for your cooperation.

    Regards,
    Nikolay Dimitrov
    Telerik
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  8. Ronni
    Ronni  avatar
    1 posts
    Registered:
    21 Apr 2014
    08 Jan in reply to Mark
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    I am having the same issue as Mark.  When I login to my public site on Sitefinity Box on my iphone, I get the "Error logging in" message and can go no further.  Can someone help?  I have created an app based on a module, so there is content in the backend to work with.  Thank you.

  9. Nikolay Dimitrov
    Nikolay Dimitrov avatar
    17 posts
    Registered:
    17 Oct 2016
    13 Jan
    Link to this post
    Hello,

    It will be quite difficult to tell what might cause the problem as we cannot reproduce it on our end. I would advise to open a support ticket where you can provide us with temporary backend access and we will inspect the problem directly on your project. 

    Best Regards,
    Nikolay Dimitrov
    Telerik
     
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9 posts, 0 answered