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Outdated instructions for 3.7 sp4 license keys

10 posts, 0 answered
  1. Jeremy
    Jeremy avatar
    14 posts
    Registered:
    29 Jun 2010
    17 Jan 2011
    Link to this post
    I upgraded my sitifinity install from 3.7 sp3 to 3.7 sp4 and now I get an error "You are running a trial version of Sitefinity 3.7" .

    So I decided to look at the instructions for licensed copies of sitefinity. It appeared outdated.
    http://www.sitefinity.com/documents/installationguide_3_7.pdf


    When I go to my account: the only option I have is to download the license.  It it a .lic extention.  which does not match the directions in the pdf file.  

    So I do I install the license key?  TELERIK  you really need to get your documentation together.  !!!!
        ?>>Installation guide= wrong
        ?>>upgrade guide = misleading /incomplete

    The previous key I owned was placed in app_data\LicenseFile.xml
    So I attempted to put the new key>>LicenseFile.lic
    in the same folder??

    IS THIS CORRECT?  any help would be appreciated...

    Thanks,
    Doug Lubey of Louisiana
  2. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    25 Nov 2016
    17 Jan 2011
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    Hi Sravanthi,

    LicenseFile.lic is used in Sitefinity 4.0. To add the key to your project you may use several options

    1. From the Project Manager - there is option to connect to your Sitefinity's account and get the key directly or upload it form a physical location

    2. Manually - the key should be added to /App_Data/Sitefinity folder.

    Regards,
    Ivan Dimitrov
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. Kevin
    Kevin avatar
    2 posts
    Registered:
    17 Jul 2012
    29 Apr 2011
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    We purchased the Sitefinity 3.7 Standard edition and are getting the same, intermittent error. It is for the RadDatePicker control. Do we have rights to the AJAX controls with purchase of this edition? I have tried to follow the instructions provided in the PDF, but without success. I go to your site and search for anything concerning Licenses, but am not finding anything. Please advise.
  4. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    25 Nov 2016
    03 May 2011
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    Hello Kevin,

    Please take a look at this KB

    http://www.sitefinity.com/devnet/kb/sitefinity-3-x/you-are-running-a-trial-version-of-sitefinity.aspx

    Greetings,
    Ivan Dimitrov
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  5. Kevin
    Kevin avatar
    2 posts
    Registered:
    17 Jul 2012
    03 May 2011
    Link to this post
    These instructions say to place LicenseFile.xml into Sitefinity folder where the post above says to place Sitefinity.lic into Sitefinity folder. Not sure which is correct. Keep in mind that the person asking the question says that he has 3.7 sp4 and yet your support says that Sitefinity.lic is correct. Please advise.
  6. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    25 Nov 2016
    03 May 2011
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    Hi Kevin,

    In the KB steps I do not see a reference to a lic file

    3.     Make sure the company name is spelled correctly.

    4.     Make sure that your license key is in a file nameLicenseFile.xml.

    5.     Make sure LicenseFile.xml is located in  ~/[YourWebsite]/Sitefinity folder.

    The KB is valid for 3.x edition.

    Best wishes,
    Ivan Dimitrov
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  7. CMS_User
    CMS_User avatar
    2 posts
    Registered:
    15 Dec 2009
    24 May 2011
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    is there supposed to be Sitefinity folder in App_Data? I've only see it in the main folder.

    quote:
    Hi Sravanthi,

    LicenseFile.lic is used in Sitefinity 4.0. To add the key to your project you may use several options

    1. From the Project Manager - there is option to connect to your Sitefinity's account and get the key directly or upload it form a physical location

    2. Manually - the key should be added to /App_Data/Sitefinity folder.

    Regards,
    Ivan Dimitrov
    the Telerik team
  8. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    25 Nov 2016
    24 May 2011
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    Hi Than,

    Yes, if you use Sitefinity 4.x editions. There is no Sitefinity folder under App_Data for the older editions.

    Regards,
    Ivan Dimitrov
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  9. CMS_User
    CMS_User avatar
    2 posts
    Registered:
    15 Dec 2009
    24 May 2011
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    Thanks.

    How does company name fit into this?


    The reason I’m asking is that we are getting this message too. We acquired this CMS tool under our company (company L etc.) name but it deployed in the customer environment (company G etc.). 

  10. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    25 Nov 2016
    25 May 2011
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    Hello ,

    The company name doesn't matter. The domain name is encrypted in the key and this is what we need.

    Kind regards,
    Ivan Dimitrov
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
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