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Quicker turnaround times on forums

3 posts, 0 answered
  1. James@Nw
    James@Nw avatar
    265 posts
    Registered:
    05 May 2009
    10 Jun 2011
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    Hi Guys,

    Unlike other forums on the web, most answers come from the support team at Telerik. This is wonderful because you get deal with the developers but it seems lately that the turnaround times have slowed down dramatically and I am not sure what the reason for this is. Perhaps it is that more support is given on SF4 now but that leaves clients on 3.X with questions not being answered.

    So I would like to make a suggestion:

    To get client's answering each other's questions rather than the Telerik team alone, we need incentive to do so in ways of reward system.

    Based on a scoring system, the more successful questions people answer the higher their score will climb. Let's call it 10 000 points. When a person has scored 1000 points, they get a percentage off on their next purchase of SF. If people are very active, they can score up to 10 000 points which then gives them a free version of one of the Sitefinity 4 licenses.

    If however, that activity begins to stagnate, points start diminishing over time and eventually end up with your "minimum balance" of 100 points.

    StackOverflow, although they do not work on giving you something physical works on a badge system and it's very successful because there is something to work towards to. 

    My hope is that this will speed up the process of getting technical answers to topics people post about and the developers can spend their time better documenting Sitefinity as a whole rather than the sporadic answers to which many of them have been repeated time and time again.

    Another idea is that if you were to score 1000 points, you can become a Sitefinity wiki(documentation) contrubutor for example which then gives you access to make changes and additions to documentation that Sitefinity may have posted about.
    In this case I am referring to the ins and outs of how to map a control for instance. It's great that there is an example of how to do this but it's limited because it only gives one example. We need an entire matrix of what control works with what part of Sitefinity and the example you have does not cover this in its entirety. 
    If I were to score my 1000 points and become a contributor, then I could open up that documentation and give further examples of what a person can map.

    Your thoughts?
    James
  2. James@Nw
    James@Nw avatar
    265 posts
    Registered:
    05 May 2009
    27 Jun 2011
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    Any comments on this?
  3. Georgi
    Georgi avatar
    3583 posts
    Registered:
    28 Oct 2016
    30 Jun 2011
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    Hello James,

    Thank you very much for your request. It shows true concern and care about the community and the way we help each other.

    The truth about the slowed down responses for the 3.x version questions is indeed the support being done on the 4.x. We have taken some actions to improve the support services in general. You as a partner will see the benefits first, but I cannot tell more at this point. We will keep supporting 3.x until we see no reason to do it.

    As for your ideas about the community and the forums, we've been having internal discussions on similar and same ideas for quite a lot of time. Such change is not trivial for us though, although we are looking in this direction. Most probably, such changes will appear slowly on regular intervals of time.

    I really liked the idea about the wiki-approach, with one exception - all samples should go through moderation. When we teach someone on Sitefinity, we should do it in the right way - no hacks, no solutions that work halfway. We may have a section for all kinds of clever workarounds, but these are still workarounds. I'll discuss this with the team for sure.

    I am updating your Telerik account with some points for your time and willingness to improve our system.

    Thanks a lot, and let me know if you have any further thoughts. 

    All the best,
    Georgi
    the Telerik team
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3 posts, 0 answered