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Home / Developer Network / Forums / Sitefinity 3.x: Bugs & Issues > Some users cannot open pdf forms in .sflb.ashx

• Annie Intermediate

  Posted on Mar 12, 2010 (permalink)

  Hi,
  
  Some of our users are having trouble opening pdf forms saved in sitefinity pages in the .sflb.ashx format is there
  a workaround for this?
  
  Thanks,
  Annie

  Reply

• Ivan Dimitrov Ivan Dimitrov

  Posted on Mar 14, 2010 (permalink)

  Hello Annie,
  
  Most probably this is something related to users' browser. I have seen similar problem with 3.5 versions of Sitefinity and Safari browser. If you are using an old version I suggest that you should upgrade your project to the last official release. Anyhow you could use the original file extension following the KBs below
  
  How to use the real extensions for the items in the Images and Documents module
  How to filter the default ContentHttpHandler by extension
  
  All the best,
  Ivan Dimitrov
  the Telerik team

  
  Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items.

  Reply

• Annie Intermediate

  Posted on Mar 16, 2010 (permalink)

  Hi,
  
  I tried the fix suggested in the article http://www.sitefinity.com/support/kb/sitefinity-3-x/how-to-use-the-real-extensions-for-the-items-in-the-images-and-documents-module.aspx, I am getting the following error: Could not load type 'Telerik.Libraries.LibraryHttpModule' from assembly 'Telerik.Libraries'
  
  Thanks,
  Annie
  
  

  Reply

• Ivan Dimitrov Ivan Dimitrov

  Posted on Mar 16, 2010 (permalink)

  Hello Annie,
  
  The LibraryHttpModule is implemented from Sitefinity version 3.6. Make sure that you are using at least Sitefinity 3.6. You can also reflect the dll Telerik.Libraries to see  tha actual version you use and check whether the LibraryHttpModule is there. I am not able to reproduce similar problems.
  
  Sincerely yours,
  Ivan Dimitrov
  the Telerik team

  
  Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items.

  Reply

• Annie Intermediate

  Posted on Mar 16, 2010 (permalink)

  Is there a workaround for Sitefinity 3.5? we desperately need a fix for this, we are not able to upgrade yet as we have too many customized code that might break
  
  Thanks,
  Annie

  Reply

• Ivan Dimitrov Ivan Dimitrov

  Posted on Mar 16, 2010 (permalink)

  Hello Annie,
  
  This KB explains similar approach  - How to filter the default ContentHttpHandler by extension
  
  Regards,
  Ivan Dimitrov
  the Telerik team

  
  Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items.

  Reply

• Annie Intermediate

  Posted on Mar 18, 2010 (permalink)

  Hi,
  
  I tried the fix that was suggested but its still not working...
  
  Thanks,
  Annie

  Reply

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