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Home / Developer Network / Forums / Sitefinity: General Discussions > "Forms" content module missing?

• Adam

  Posted on Feb 2, 2012 (permalink)

  I have Sitefinity 4.3 installed and running. I would like to use the Forms functionality described here: http://www.sitefinity.com/devnet/video-tutorials/content-management/forms.aspx
  
  However, when I enter the Sitefinity back end, the menu option for Forms, under Content, is not present. Other options are, and they work just fine.
  
  In my ContentViewConfig I have:
  

  <config:link definitionName="FormsBackend" path="formsConfig/contentViewControls/FormsBackend" module="Forms" />

  <config:link definitionName="FormsFrontend" path="formsConfig/contentViewControls/FormsFrontend" module="Forms" />

  
  In my SystemConfig, I have:
  

  <add version="4.3.1885.0" name="Forms" />

  
  So I don't understand why it is missing? Furthermore, when I browse to "/Sitefinity/Content/Forms", I do not get a 404 error, I get the following:
  
  

  [NullReferenceException: Object reference not set to an instance of an object.]

     Telerik.Sitefinity.Web.UI.ContentUI.ContentViewControlDefinition.GetDefaultMasterView() +138

     Telerik.Sitefinity.Web.UI.ContentUI.ContentView.DetermineCurrentViewName() +990

     Telerik.Sitefinity.Web.UI.ContentUI.ContentView.CreateChildControls() +129

     System.Web.UI.Control.EnsureChildControls() +181

     System.Web.UI.Control.PreRenderRecursiveInternal() +59

     System.Web.UI.Control.PreRenderRecursiveInternal() +221

     System.Web.UI.Control.PreRenderRecursiveInternal() +221

     System.Web.UI.Control.PreRenderRecursiveInternal() +221

     System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +4200

  
  So something is definitely there, but it doesn't work. Does anyone know how I could find out what it wrong?

  Reply

• Tim MVP

  Posted on Feb 2, 2012 (permalink)

  Adam,
  
  

  Which edition are you using?
  
  -Tim

  Reply

• Adam

  Posted on Feb 2, 2012 (permalink)

  Tim,
  
  It appears to be Standard Edition according to "Sitefinity/Administration/VersionAndLicensing"
  
  Adam

  Reply

• Tim MVP

  Posted on Feb 2, 2012 (permalink)

  Adam,
  
  

  There is a block of information on that page labeled Extensions, is the forms module listed there? If so, try restarting the application. That may clear things up.
  
  -Tim

  Reply

• Adam

  Posted on Feb 2, 2012 (permalink)

  Hmmm...
  
  The area next to "Extensions" is blank. How do I add them?
  
  Thinking more about this, if I go to "Administration/Settings/Advanced" and choose "System -> ApplicationModules -> Forms", Forms is, well, present.
  
  I can also see Sitefinity/Service/Forms/FormsService.svc in my Sitefinity project.
  
  I mean, it looks like Forms is there, it just doesn't seem to work.

  Reply

• Adam

  Posted on Feb 6, 2012 (permalink)

  Tim,
  
  Do you have any other thoughts? I'm getting to the point where I'm going to have to implement a custom solution, but I hate to do that when there should be a built-in answer.

  Reply

• Andrei Master

  Posted on Feb 6, 2012 (permalink)

  Adam,
  
  When you view the Source of the a web page of your website, what does this tag say:
  <meta name="Generator" content="Sitefinity 4.3.1885.0 PE" />
  
  Andrei

  Reply

• Adam

  Posted on Feb 6, 2012 (permalink)

  Andrei,
  
  Mine looks just like this:
  

  <meta name="Generator" content="Sitefinity 4.3.1885.0 SE" />
  
  Does this mean anything to you? Thanks for helping me with this.
  

  Reply

• Adam

  Posted on Feb 6, 2012 (permalink)

  Am I just missing something here? Does Standard Edition just not contain the Forms functionality? Where can I find out?

  Reply

• Answer Andrei Master

  Posted on Feb 7, 2012 (permalink)

  Adam,
  SE = Standard Edition. That means that you should have the Forms Module, and if you do not, then there is a fult, and you should open a ticket with Telerik. Before opening a ticket though, I would re-do the following.
  1 - Re-download the latest license file from your account,
  2 - Replace it with the other one,
  3 - Go to, Administration -> Versioning.... and click Refresh... to reaply the license file.
  4 - Completely clean teh browser history,
  5 - Restart the IIS server,
  6 - Make sure that by some mistake you have not hidden it or disabled it by way of permissions (Administration -> Backend Pages -> ...)
  
  If none of this works, then go ahead and open the ticket because you should have the Forms Module. The Forms Module is not available in the SBE only.
  Andrei

  Reply

• Kristian Master

  Posted on Feb 7, 2012 (permalink)

  You can also look into this further by checking the following:
  
  1. Go to Administration -> Backend Pages
  2. Navigate to Sitefinity -> Content -> Types of Content -> Forms
  3. There should be two pages, Forms, and FormsResponses, and you can click into them and see if the control inside loads.
  
  If you see the pages and are still getting the error you can try reinstalling the module.
  1. Delete the two pages and the group page from the backend, Forms, Forms, and FormsResponses.
  2. Navigate to Administration -> Settings -> Advanced -> System -> ApplicationModules
  3. Delete the Forms module and then re-save your web.config. This should clear out your Forms Module.
  4. Add the Forms Module back under ApplicationModules with the following settings
  Name:
  Forms
  
  ItemTitle:
  FormsTitle
  
  ModuleSettingsDescription:
  FormsDescription
  
  Global resource class ID:
  FormsResources
  
  ModuleId:
  a64410f7-2f1e-4068-81d0-e28d864de323
  
  Type:
  Telerik.Sitefinity.Modules.Forms.FormsModule
  
  Startup Type:
  OnApplicationStart
  
  Version:
  4.3.1885.0
  5. Re-save your web.config again, and the Forms module should be reinstalled.

  Reply

• Adam

  Posted on Feb 7, 2012 (permalink)

  Resolved!
  
  Andrei, your last post got it. It looks like our license was only half-installed or something similar. I re-downloaded the license, and Forms appeared, along with a few other extensions.
  
  Thanks to everyone who helped with this!

  Reply

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