Support plans Trial Small Business Standard Professional Enterprise Technical Support Yes Yes Yes Yes Yes All support issue replies reviewed for quality assurance No No No Yes Yes Issue escalation to product development teams No No No Yes Yes Access to Upcoming Beta Releases No No No Yes Yes Guaranteed response time (Mon - Fri) 72h 48h 48h 24h 24h # of free support incidents unlimited 5 unlimited unlimited unlimited Validity 30 days 1 year 1 year 1 year 1 year 12 months of free version upgrades No Yes Yes Yes Yes