| All support issue replies reviewed for quality assurance | no | yes | yes |
| Issue escalation to product development teams | no | no | yes |
| Access to Upcoming Beta Releases | no | yes | yes |
| Access to Sitefinity forums | yes | yes | yes |
| Guaranteed response time (Mon - Fri) | 72 h. | 48 h. | 24 h. |
| # of free support incidents | unlimited | unlimited | unlimited |
| Validity | 60 Days | 1 Year | subject to contract |
| 12 months of free version upgrades | no | yes | yes |