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Premium Services
Sitefinity’s Express Remote Assistance is designed to help you solve on the go any questions and problems you face while working on your Sitefinity project. Directly on your machine our most-skilled engineers and system architects will guide you through to the complete resolution of your issue.
Site acceleration
The Site Acceleration package is a premium service included with the Sitefinity Enterprise Edition License. It includes 2 days of dedicated time with a Sitefinity team developer. You will get advice and recommendations for your specific project.
When you need tailored solutions for your unique scenario our partners can help. The Sitefinity partner network is a global community with more than 150 leading partners offering a wide variety of on-demand services including project consulting, integration, custom development, design, training and hosting.
The Sitefinity Developer Training and Certification is a comprehensive program designed for Sitefinity customers and partners who would like to develop an expertise with Sitefinity and learn more about the advanced CMS features, capabilities and unique advantages.
Partner Coaching is a form of paid dedicated support, where you can consult with a Sitefinity technical engineer and learn about the best practices in achieving a certain scenario. Partner Coaching is delivered via GoToMeeting®, phone sessions or onsite.
What the customers are saying about Telerik support
"We have at least two products which have an annual maintenance contract of over $10,000... neither of those comes even remotely close to what Telerik has in terms of support... and I mean NO WHERE close!"
Steve McNiven
Medportal
"Sitefinity makes the administration of a web site a pleasure. The most intuitive CMS on the market is backed up by Telerik - the company with simply the best support you can find on and off the web."
Markus Berchtold
Mark Told – Design & Photography
"As part of our recent website overhaul, Judge selected Sitefinity for our CMS due to it's support options and development advantage. Sitefinity's support services exceed those of much larger companies"
Daniel J. Lewis
The Judge Group
Support plans
| Trial | Small Business | Standard | Professional | Enterprise |
| Technical Support | Yes | Yes | Yes | Yes | Yes |
| All support issue replies reviewed for quality assurance | No | No | No | Yes | Yes |
| Issue escalation to product development teams | No | No | No | Yes | Yes |
| Access to Upcoming Beta Releases | No | No | No | Yes | Yes |
| Guaranteed response time (Mon - Fri) | 72h | 48h | 48h | 24h | 24h |
| # of free support incidents | unlimited | 5 | unlimited | unlimited | unlimited |
| Validity | 30 days | 1 year | 1 year | 1 year | 1 year |
| 12 months of free version upgrades | No | Yes | Yes | Yes | Yes |