1. Technical support – whenever you need prompt assistance
We offer dedicated technical support with guaranteed response times via our online ticketing system and phone. If you renew your subscription, your technical support package will be automatically extended for another year. With the Sitefinity support engineers you will always be communicating with people who have an in-depth understanding of the product.
2. Access to product updates - always at the forefront of technology
The Sitefinity subscription is the most cost effective way to stay abreast with the latest technology. We are releasing product updates including new features and enhancements several times per year. You can see the Sitefinity release history and roadmap on our product timeline.
With the license subscription, the latest product releases will be available for download directly from your account and you will be able to upgrade your project at your convenience, thus eliminating the cost of purchasing new licenses.
3. Access to weekly bug fixes
We fix bugs on weekly basis and the fixes are released usually on Fridays two to four times per month. Our goal with these weekly hotfixes is to help customers and partners address important issues for specific use cases without having to wait for the next service pack or major product update.
The weekly hotfix builds are available to customers who have access to the official product release that precedes and you find more information about our bug fixing policy here.
4. Early access to new software
You will be among the first to explore our new product releases, betas, service packs and complimentary modules. You will have a say in the product roadmap, and your feature requests will be treated with higher priority.
5. Preferential pricing
When your subscription is active you will have access to preferential upgrade terms and special discounts for other Telerik products. You can see the upgrade options for customers with active subscriptions here. Ask your account manager for current special offers and deals for clients with active subscriptions.
Customers with active subscription are also eligible for special services like free domain alias licenses.
Do you have questions about your subscription?
Contact the sales team
or log into your account to review the available renewal and upgrade options.