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Whitepapers and Solution Briefs


  • Web Customization in 5

    Web Customization in 5

    Tailoring experiences for customers is critical to make your business standout.  Customization works well for organizations that want to enhance their standard customer experience but don’t have the necessary tools or strategy for in-depth personalization. Learn about the 5 best practices for customizing websites and the 5 biggest challenges marketers face while customizing their websites.
  • Personalization vs Customization

    Personalization vs. Customization: Clarifying the Confusion

    One of the biggest buzzwords for marketers over the past several years is personalization.
    When discussing this concept, people often use the terms “personalization” and “customization”interchangeably. Not clearly understanding the differences may explain why some businesseshave difficulty implementing better experiences for their customers.
  • The New Customer Journey is Just Beginning

    The New Customer Journey is Just Beginning

    The customer experience is incredibly important to business success and is often tied to customer engagement, retention rates, revenue, purchase frequency and overall loyalty. Today, the customer journey is incredibly complex, with everything from geographic location to data quality influencing the customer experience. As a result, brands may not be making the most of their customer experiences.

    However, with a mix of new technology combined with best practices, companies can regain control of the customer journey and create memorable experiences for their customers. Download this ebook to learn about:

    •    Five ways to further personalize the customer experience
    •    Strategies for delivering more engaging customer experiences
    •    Tools that can help businesses own the customer journey

    When it comes to engaging your customers, every moment matters. Build a better customer experience to capitalize on every opportunity.

     

  •  Gartner Magic Quadrant for Web Content Management

    Gartner Magic Quadrant for Web Content Management

    Gartner Magic Quadrant reports are the standard of excellence for vendor evaluation, research and reporting. While many vendors are evaluated, only a select few meet the stringent criteria for inclusion. Continuing its long-standing tradition, Gartner has released the 2017 Magic Quadrant for Web Content Management (WCM).

    Progress is recognized as a “Challenger” in this year’s report, based on a combination of usability and ability to easily integrate across all digital solutions. This is the fourth consecutive inclusion for the company’s award-winning web content management and digital experience solutions.

     

  • 7TipsThumbnail_250x320

    Website Personalization: Seven Tips to Avoid a Static Online Presence

    Eric Odell

    Too many businesses still measure online success by the amount of traffic they drive to their website. They devote substantial budgets to improving search engine rankings and exposing their site to new visitors. But each visitor and customer is unique. Therefore, your web strategy should be as unique as they are. Today, your website visitors have higher expectations for their user experience. They expect personalized content relevant to their interests to help move them along their purchase decision. This white paper takes a close look at personalization, how it works, and the tools you need to tailor and deliver personalized content to your website visitors.  

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    Digital Transformation Kit

    Did you know?

    • 86% of organizations say they have 2 years to make inroads with digital transformation
    • 55% say they have a year or less, before they begin to suffer financially or from competitive threats. 
    • 59% are worried they may be too late

    To help you evaluate your organizational readiness for digital transformation, we put together a package to help you measure your current capabilities—from a technology and organizational perspective—as well as some information to help you plan ahead.

    The Digital Transformation Kit contains:

    • CMS Evaluation Guide: Learn about CMS capabilities that can enhance the customer experience
    • Digital Marketing Maturity Guide: Rate your usage of digital marketing technology
    • Data-Driven Marketing e-Book: Learn how to use the power of your data to drive growth

     

    Download the Digital Transformation Kit today.

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    Digital Marketing Maturity: The Results Are In

    The Progress Digital Marketing Maturity Guide helps organizations determine the level of sophistication within their digital marketing operations. Using this guide, Progress worked with Dimensional Research to conduct a global survey of 700 marketing professionals gauging the level of digital marketing maturity across various verticals and company sizes. You can use these findings to benchmark your organization against other groups.

    Important survey findings include:

    • 80% of organizations require manual processes to get their systems to work properly
    • 87% of organizations are using big data and analytics to drive conversions
    • 69% of respondents stated their analytics solution is fully integrated, and they can see data in one place
    • The 700 respondents ranked as Intermediate on the digital marketing maturity scale as defined in the Digital Marketing Maturity Guide

    Download the whitepaper, “Digital Marketing Maturity: The Results Are In” to see how you compare with other digital marketing groups and identify areas you can improve.

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    Digital Marketing Maturity Evaluation Guide

    Digital Marketing is, by its very nature, technology driven. It requires organizations to implement technology platforms and use them effectively in an integrated fashion. That is the road to Digital Marketing Maturity.

    The Digital Marketing Maturity Evaluation Guide helps organizations measure where they are on the path from a single silo of automation, to a complete and integrated platform. This eight-stage model enables organizations to rate their usage of digital marketing technology using yes/no questions and a simple point system. Questions are targeted toward marketers familiar with the systems, data and processes that drive digital marketing. Their final score will enable them to see if they are beginner, intermediate or advanced digital marketers.

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    The Ultimate Guide to Website Personalization

    There is a new Gold Rush going on right now and the gold of the 21st century is data. But, is data really treated as an asset? How can you make the most of it, fast?

    There are many ways to put your company’s data to work and by far, personalization is one of the most exciting and effective. Just look at online giants such as Google, Netflix or Amazon, and you’ll find living proof that data is a resource that helps build a digital empire.

    Download our extensive 30-page guide to get a step ahead of the competition, armed with strategies for an optimized, ever-improving plan to drive bottom-line impact using personalization.

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    CMS Evaluation Guide

    Selecting a content management system (CMS) isn’t only about the capabilities of the systems you’re reviewing—it’s about your needs, as well. The CMS Evaluation Guide includes the tools you and your evaluation team need to:

    • Discover the broad set of CMS capabilities available in modern Content Management Systems
    • Devise a CMS checklist to drive consistency in your teams’ research
    • Create a CMS RFP tailored to your specific needs

     

    This checklist will help you structure a comprehensive CMS evaluation quickly, to help you find the right solution for your organization.

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    Activate Analytics to Optimize the Digital Customer Experience

    Gleanster

    In this report, Gleanster dives deep into the subject of how machine learning can activate analytics, improving both the customer experience and the marketing result.  In the report Activate Analytics to Optimize the Customer Experience, Gleanster covers how:

     

    • Top performing organizations are five times more likely to have used machine learning
    • Connecting all customer data in a single place enables complex, full-view analytics
    • Understanding the complete customer journey can predict and improve marketing impact on business results
  • datadrivenmarketingcoverthumbnail

    Data-Driven Marketing eBook

    Decisions are an important part of any business. Make the right ones and you’ll flourish; make the wrong ones, and you’ll likely get a call from the corner office. So how do make good decisions? Use data.

    This Data-Driven Marketing e-Book will help you make sense of it all by explaining:

    • Why data-driven marketing is needed
    • How to use data to drive growth
    • Which metrics can be used to optimize customer engagement
    • What steps are needed to adopt a data-driven approach

     

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    The Ultimate Guide to Multisite Management

     In the “Ultimate Guide for Multisite Management” we provide tips and guidance about how:

    • Companies of all types benefit from multisite management
    • Multisite management reduces costs, improves process and ensures consistency
    • Proper set-up of multisite management can yield best results
  • Sitefinity Security and Best Practices

    Many large organizations rely on Sitefinity for delivering their web presence - from government agencies, financial institutions and Fortune 500 companies to various businesses all over the world. Security is one of the aspects that no organization can compromise with. This whitepaper reviews the most common threats that organizations face today, what Sitefinity is doing to prevent them, and what extra steps are available in order to make your environment more secure.