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Page does not load, front or backend

3 posts, 0 answered
  1. Charles
    Charles avatar
    61 posts
    18 Jul 2012
    06 Jan 2012
    Link to this post

    I have a page that I'm troubleshooting. I didn't work with it but I'm having to take a look at it. This was done in Sitefinity 4.2.
    When a user clicks on navigation to go to a page, nothing happens. Everything remains still except for the 'loading' green bar. Other then that the page doesn't time out and it just keeps loading.
    When I log into the back end, I click the page to attempt to open it and again, green bar only and nothing loads.
    What is the best way to troubleshoot this? I wanted to duplicate the page and then dissecting it so I have two questions, how can I duplicate this page and how can I remove page information?

    thanks in advance,
  2. Markus
    Markus avatar
    2763 posts
    25 Nov 2005
    06 Jan 2012
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    Dear Charles
    I usually use to get a first look on what is going on.
    If you go to titles & properties of the page, can you check if there are multiple ULRs allowed and if maybe one of them is the same as the page URL which would force the page to loop. We had that a while ago.

  3. Svetoslav Petsov
    Svetoslav Petsov avatar
    456 posts
    24 Sep 2012
    11 Jan 2012
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     The page is probably entering an infinite loop, so can you please do what Marcus suggested? Also, such behaviour can be caused by Mozilla Firefox 6 amd 6+ and SItefinity 4.2, for which we released a hotfix, so if this is the problem - you can just apply the hotfix or upgrade the project. 

    Kind regards,
    Svetoslav Petsov
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
3 posts, 0 answered