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Uploading an image does not complete

18 posts, 0 answered
  1. Vincent
    Vincent avatar
    41 posts
    Registered:
    21 Sep 2007
    05 Jan 2011
    Link to this post
    Hi,
    I am trying to upload a 11k jpeg image to my hosted site.
    The upload process is running infinitly (see screen capture attached).
    An error is shown in the status bar of the navigator :

    Détails de l’erreur de la page Web

    Agent utilisateur : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB0.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; .NET4.0E; MS-RTC LM 8)
    Horodateur : Wed, 5 Jan 2011 22:21:26 UTC

    Message : Unhandled Error in Silverlight Application Une exception a été levée par la cible d'un appel.   à System.RuntimeMethodHandle._InvokeMethodFast(IRuntimeMethodInfo method, Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeType typeOwner)
       à System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
       à System.Delegate.DynamicInvokeImpl(Object[] args)
       à System.Delegate.DynamicInvoke(Object[] args)
       à Telerik.Windows.RadRoutedEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
       à Telerik.Windows.RadRoutedEventArgs.InvokeHandler(Delegate handler, Object target)
       à Telerik.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RadRoutedEventArgs routedEventArgs)
       à Telerik.Windows.EventRoute.InvokeHandlersImpl(Object source, RadRoutedEventArgs args, Boolean raisedAgain)
       à Telerik.Windows.RadRoutedEventHelper.RaiseEvent(DependencyObject element, RadRoutedEventArgs args)
       à Telerik.Windows.Controls.RadUpload.OnFileUploadCompleted(Object sender, EventArgs e)
    Ligne : 1
    Caractère : 1
    Code : 0
    URI : http://asalog.com/Sitefinity/Dialog/UploadDialog?contentType=Telerik.Sitefinity.Libraries.Model.Image&providerName=OpenAccessDataProvider&itemName=Image&itemsName=Images&libraryTypeName=Album&libraryType=Telerik.Sitefinity.Libraries.Model.Album&childServiceUrl=%7e%2fSitefinity%2fServices%2fContent%2fImageService.svc%2f&parentServiceUrl=%7e%2fSitefinity%2fServices%2fContent%2fAlbumService.svc%2f

    After that, the image is created but without content and it is impossible to delete it. An error 12031.appears which delete method I use.

    I have tried with IE8 and Firefox 3.6 and the same thing happens.
    When I reproduce the same steps on my dev machine, it is working fine.

    Thanks
    Vincent
  2. Milena
    Milena avatar
    75 posts
    Registered:
    27 Sep 2017
    07 Jan 2011
    Link to this post
    Hello Vincent,

    I have following questions regarding the reproducing the problem:
     
    Can you reproduce the problem with every image or only with a specific image? If it is a specific image can you provide us the image which results in an upload failure?

    Can you create a ticket and provide us a temp account with permissions only for libraries in to replicate the issue at your end.


    Kind regards,
    Milena
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  3. Vincent
    Vincent avatar
    41 posts
    Registered:
    21 Sep 2007
    10 Jan 2011
    Link to this post
    Hello Milena,

    It doesn't matter what king of image, the problem occurs.
    I would like to create a ticket as suggested but it seems that I have no right to do that.

    Thank you

    Vincent
  4. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    12 Sep 2017
    10 Jan 2011
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    Hi Vincent,

    You can use a bug report to give us some more details.

    All the best,
    Ivan Dimitrov
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  5. Vincent
    Vincent avatar
    41 posts
    Registered:
    21 Sep 2007
    10 Jan 2011
    Link to this post
    Hi Ivan,

    The only thing I can do is create a temp account to let you access to the site.
    Unfortunately, I am not able to access to the support ticket (nor the bug report) to give you the credentials.
    Is it because I am not a licenced user ?
    If it is the case I should say that I don't want to buy your product before I can check I can run an operational site (and do things as simple as uploading an image).

    Thank you

    Vincent
  6. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    12 Sep 2017
    11 Jan 2011
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    Hello Vincent,

    We are not able to replicate this issue and the problem is somewhere in your environment. You can use General Feedback to send some more details to us.

    All the best,
    Ivan Dimitrov
    the Telerik team
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  7. Brian Lanham
    Brian Lanham avatar
    4 posts
    Registered:
    10 Apr 2010
    02 Apr 2011
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    Were you able to get this issue resolved?  I am experiencing the exact same issue.
  8. Brian Lanham
    Brian Lanham avatar
    4 posts
    Registered:
    10 Apr 2010
    02 Apr 2011
    Link to this post
    Ivan, I am having the exact same issue and can give to you access to our site if needed.  Can you please help resolve the issue?  Thank you in advance.

    Brian
  9. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    12 Sep 2017
    05 Apr 2011
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    Hi Brian ,

    Can you try to replicate the issue with the latest internal build available in your account >> downloads section? Let me know the result. Actually, if the problem persist it would be better if you open a support request and give us access the the website.

    Regards,
    Ivan Dimitrov
    the Telerik team

  10. Scott
    Scott avatar
    28 posts
    Registered:
    12 Nov 2010
    05 Apr 2011
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    Having the exact same problem here. Standing by for a resolution.
  11. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    12 Sep 2017
    05 Apr 2011
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    Hello ,

    With the latest internal build? How big is the file? Can you replicate it on our demo websites

    http://demo.sitefinity.com/Home.aspx''

    Greetings,
    Ivan Dimitrov
    the Telerik team

  12. Scott
    Scott avatar
    28 posts
    Registered:
    12 Nov 2010
    05 Apr 2011
    Link to this post
    I'm using
    Sitefinity 4.0.1210.0 SE Trial version

    The file size is 2kb. (.gif)

    Let me try the demo site.
  13. Scott
    Scott avatar
    28 posts
    Registered:
    12 Nov 2010
    05 Apr 2011
    Link to this post
    Update: I was successful for uploading the image to our Sandbox server. My developer tells me we are running SiteFinity 4.0 on IIS6 / 2003 server.
  14. Scott
    Scott avatar
    28 posts
    Registered:
    12 Nov 2010
    05 Apr 2011
    Link to this post
    Update 2: The uploading image hangup, seems to only occur on a Mac. When I login on a Windows Machine we are able to upload successfully.
  15. Brian Lanham
    Brian Lanham avatar
    4 posts
    Registered:
    10 Apr 2010
    08 Apr 2011
    Link to this post
    I think the problem is with our hosting provider.  I submitted another trouble ticket with them yesterday as somehow we had database issues again.  It appears that some transaction is causing our DB to become corrupted. 

    The reason I write this is that in debugging that issue I completely restored the entire site and database to a "vanilla" instance and it was working, out of the box, beautifully.  Again, after a few days, database is throwing a "FrontendSiteMap" error and credentials do not work.

    This seems to be an issue with the DB.  I would be interested to know if you heard of this issue (FrontendSiteMap and credentials not working) and, if so, can offer a solution to restore the DB without losing our work.
  16. Milena
    Milena avatar
    75 posts
    Registered:
    27 Sep 2017
    15 Apr 2011
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    Hello Brian Lanham,

    Can you create a ticket and provide us a database backup and configuration files under App_Data folder at web application in order we to reproduce the issue and provide solution. Thanks!

    Kind regards,
    Milena
    the Telerik team

  17. Brian Lanham
    Brian Lanham avatar
    4 posts
    Registered:
    10 Apr 2010
    21 Apr 2011
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    We are, so far, in good shape.  I am hoping to apply SP1.  Where can I get that?
  18. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    Registered:
    12 Sep 2017
    25 Apr 2011
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    Hi Brian ,

    You can use this link to download 4.1.

    Kind regards,
    Ivan Dimitrov
    the Telerik team

18 posts, 0 answered