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Problem with 1 email account for Newsletters

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2 posts, 0 answered
  1. Brian Javeline
    Brian Javeline avatar
    12 posts
    11 Dec 2009
    13 Oct 2010
    Link to this post
    This is strange for me using Sitefinity 3.5.  
    I have my own email account as one of the subscribers for our Newsletters.  It was working fine up until the most recent newsletter.  I created a draft newsletter and tried to do a test, which seemed to go out OK, but the test never came to me.   So I added another email address to the test (including mine) and only the second email received the test.   I then launched the real newsletter and my own email was the only one that did not receive it.   My next thought was to "unsubscribe" my email and add it back in, but the unsubscribe does not delete the email from the list.  It is almost like something is corrupt but there is nothing I can see that allows me to simply delete the email and do it again from scratch.  
    Any ideas?   Thanks,
  2. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    12 Sep 2017
    14 Oct 2010
    Link to this post
    Hello Brian,

    1. You could check the following kb/posts

    2. If the email is send through the newsletters module and there is no response for failure, then your mail server or ISP has blocked the email

    3. There are many fixes since 3.5 editions, so I suggest that you  should upgrade to the latest official release of Sitefinity - 3.7 SP4.

    You could try manually to unsubscribe your user by using the code below

    var dataManager = new DataManager();
    var subscriberEmail = "here type your email";
    var gSubs = dataManager.GetSubscriberGroupsOfSubscriber(subscriberEmail);
    foreach (IGroupSubscriber gSub in gSubs )
    ISubscriber subscriber = dataManager.GetSubscriber (subscriberEmail);
    if ( subscriber != null )

    Ivan Dimitrov
    the Telerik team
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2 posts, 0 answered