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Users being logged out after ten minutes

2 posts, 0 answered
  1. Haroon
    Haroon avatar
    1 posts
    14 Sep 2012
    17 Jun 2011
    Link to this post
    I am having a problem with Sitefinity 3.6 when users are logged in to the admin section - after exactly 10 minutes of inactivity the user is logged out and redirected back to the login page. I have looked at this thread and this one - setting the timeout to 1440 hasn't made a difference, and the server has sufficient memory allocated to the application pool.

    I cannot find anything related to this in the Sitefinity log, except for one error:

    Exception Type: System.Data.SqlClient.SqlException


    Message: Timeout expired.  The timeout period elapsed prior to completion of the operation or the server is not responding.

    The statement has been terminated.


    Source: .Net SqlClient Data Provider

    This has only shown up once in the last few weeks, while the login problem has been occuring repeatedly. Could it be related, or is there anything else I might need to change to resolve the issue?
  2. Ivan Dimitrov
    Ivan Dimitrov avatar
    16072 posts
    12 Sep 2017
    17 Jun 2011
    Link to this post
    Hello Haroon,

    From the exception it looks like that the SQL server times out. Can you check its log?

    Best wishes,
    Ivan Dimitrov
    the Telerik team
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2 posts, 0 answered